Mallyan Spout Hotel

Stayed at the Mallyan for first time and don’t think it will be the last, chose to dine in the lounge area , fire was on with a restaurant style setting, music playing in the background was soothing, offered both restaurant menu as well as the bar …plenty of selection ..the service was top notch .. special mention to Jody & Georgia pulled out all the stops

Pillows are the fluffiest ever beds sooooo comfy ... food could be better but the service we had off the manager called jodie was immense .. such a friendly young woman and so helpful we had a problem.with our steak and she got it changed with no bother and then gave us a sticky toffe pudding for free for the inconvenience... when we got up for breakfast we were welcomed by a friendly smile that was only jodie does she ever sleep, made sure our stay was brilliant and wiill definitely be returning if only to get the service jodie provided

Just returned from a one night stay at the Mallyan Spout Hotel having had great expectations based on the reviews. The afternoon tea was booked with the room online and was listed as £40.00, we were billed £50.00 and also £40.00, when this was queried were told the booking amount was incorrect. The £40 was taken off the bill. The afternoon tea was quite nice however, was not as advertised, there were only three types of sandwich, and no sausage roll. We went into the bar in the afternoon and my partner asked what the ales were that were available, and was told by a rude bar staff member "its on the list", what list? "its on the wall Fella". The evening meal was very nice but very expensive for the amount you get. We were aware of the prices before we went however one carrot on the venison!!. The chips are advertised as handcut with the steak, but were clearly frozen. The staff were quite nonchalant. At no point were we asked if everything was ok. Our room was unbearably hot, and although we turned the heating off it took your breath away, we had to open the window all night. There was a dressing table, but you could not have the lamp plugged in and and use the hairdryer from the sockets under the table as they were poorly fitted against the skirting board and you could not fit the plug in. The breakfast was not nice at all, undercooked sausage, the black pudding was rock hard and one piece of bacon was hard as well. The coffee was very weak and not nice. I did not tell the staff that the breakfast was not nice, as by now I was so disappointed by the whole experience, I just wanted to leave. I also believe that we were charged different to the menu, albeit a pound here and there but still different. This review is factual, and we were really disappointed in our visit