Cbh Hatherley Manor Hotel

Excellent hotel though staff in bar and restaurant could be better trained

Excellent, great spa facilities and staff excellent. Would return.

The staff were friendly and pleasant but we felt that for the money charged the experience should have been better. The curtains in our room were mouldy at the bottom and there was mould in the shower cubicle. We were there for a wedding party and the food offered was not as good as it appeared on the brochure. The vegetarian and particularly the vegan options were very poor. For example the vegan sandwiches contained just Branston pickle and at the barbeque in the evening the vegan offering was an uncooked kebab.

We had a lovely stay for a few days at this hotel! Room and bathroom were huge 4 out of 5 Food in lounge and restaurant were great 41/2 out of 5 Spa area was clean and modern and well equipped 4 out of 5 Staff were friendly and helpful 5 out of 5 Excellent value for money Would definitely stay again

We visited Hatherley Manor for a girly spa weekend and overall had a lovely time. The spa facilities are great and the spa girls were super friendly and welcoming – it really set the tone for a relaxing experience. Perfect spot for a girly weekend away. The bedrooms were nice and modernised, but unfortunately the bathroom let it down – dated, with black grout and a funny smell, which definitely needs updating. The food was a bit disappointing. The menu looked exciting, but the dishes didn’t quite deliver – my beef was mostly fat and very tough. The servers were all friendly, but not very clued up. One situation was actually quite concerning: we explained very clearly that my friend could not have alcohol for serious health reasons. We ordered one non-alcoholic Prosecco and one alcoholic, but the server wasn’t able to tell us which was which and just guessed. When I asked for them to be re-poured, she admitted the bar staff hadn’t even read the ticket and they actually both were infant alcoholic beverages! This could have been extremely dangerous and needs addressing urgently. On a positive note, the hotel itself has a lovely design – quaint yet stylish and the front-of-house team were super friendly and welcoming. With a few improvements to food, staff training, and room upkeep, this could easily be a 5-star experience.

We booked here for my cousins baby shower , we have previously been and we rated pretty well , but yesterday, the afternoon tea all the sandwiches were stale , there was mould inside the glassbottles which had the water for the table , the mirror in the room looked like someone has sneezed all over it , the staff kept interrupting the majority of the afternoon . The staff closed all the windows & curtains to keep the sun out which turned the room into a sauna with a heavily pregnant women. All in all yesterday's experience wasn't the best & we won't be returning in the future.