Quality Inn & Suites on the River

Our room was very clean. We were surprised with how clean it was. The breakfast was excellent! Overall, it was a great experience. We'll be back!

Floors dirty, but it had rained and lots of mud. Seems like they could clean the halls more but no biggie. Everything else great.

The hotel was well furnished and clean. The reception desk personnel were friendly, helpful and knowledgeable. Our room was comfortable and clean. All the staff with whom we had contact were very friendly, with the exception of one. The young woman that was running the breakfast room was not doing the job very well. We came for breakfast 30 minutes before closing and there was no yogurt, there were about 5-6 slices of bread in the case and nothing else, there was an empty milk container sitting in a puddle of spilled milk, no eggs, no meat, the counters were all very messy and nobody attending to the problems. After waiting a few minutes, I stuck my head through the door to the kitchen area and saw the woman standing back in the room, doing something that had nothing to do with preparing food to restock the empty cases ( it seemed as if she were texting, but not sure ). I asked about milk and she said nothing, acted as if I had irritated her for asking at all, but proceeded to refill the milk container. She then did some limited restocking of the food. Unfortunately, she is only reason my evaluation was not a 5 star.

This hotel doesn't even deserve one star. We arrived in the evening and our bathroom had clearly not been cleaned, or at least not cleaned well. The managers offer was to give us 20% off. What a joke! We were booked for 2 nights and left first thing in the morning. It was so disgusting we couldn't even stand to let them try and clean it better. I wouldn't even shower in there. The front desk manager was rude and unhelpful. Do yourself a favor, book elsewhere. The Hampton Inn just down the street is wonderful and CLEAN!

Located right on the Colorado River, a short drive from historic downtown area. Beds comfy, pillows very soft, nice large room with 2 queen sized beds. Breakfast was good standard in a clean and average sized dining area. Only reason I gave an average rating was due to one member of reception staff who lacked personality, warmth or the ability to communicate effectively with guests, perhaps needs a carer change?? I would recommend staying here, it's also next door to Defiance Rafting - excellent rafting outfitters.

I stayed at the Quality Inn and Suites by the River for a one night getaway right before Thanksgiving. We stayed here in 2021 and it is much improved. You can now have breakfast downstairs and the elevator is working . Here are things I like about the hotel: There is a pool that is warm enough to swim in and a hot tub thst was nice and toasty. There are 113 TV channels which includes HBO, two of the Hallmark Channels, Nickelodeon, and PBS Create. The rooms are large and include a suite area with a couch and table. There was a goid variety of foods dyring breakfast including three different muffins and fruits including oranges, apples, and bananas. The only thing that mom didn’t like was that the shower handle was loose which made it hard to control the water temperature. Overall, the hotel is a good quality for the price. I give it 4.5 stars!

The number one reason we picked this motel was there is a short river walk between the motel and the Colorado river. This motel was a pleasant surprise. It was better than most motels in this price range. It had the usual wear and tear here and there, but much less than I expected. We stayed in a handicap room with a roll in shower. The room met all ADA requirements but one. The room door was set way too strong. I’m not handicap but I am 80. I had to use my shoulder to push open the door. The bathroom had a large shower area and a few upgrades that made this an excellent bathroom. The room: Refrigerator was quieter than average. AC looked to be fairly new and was as quiet as any. Clean room. Nicely done room. Bed comfortable. It had a sofa bed couch, that like all motels, is too low for a lot of handicap people. Staff: All friendly, no issues here. Breakfast was keeping with a lower tier motel. In some ways better. Waffles better than I’ve had, good eggs and an auto coffee maker that makes coffee in three strengths. We plan to come back. Overall a 4.6 experience.

This hotel has hostile guest service policies. We made reservations online to stay at this hotel and later needed to cancel due to a change in our travel plans. My wife called to cancel the reservation a week before our arrival date and was told that no reservation could be found under our name. Thinking that was unusual, she later tried to call a second time and was again told that no reservation could be found. We also never received a confirmation email. The morning after our original reservation, our credit card was charged for a one-night stay. We called the hotel to explain the circumstances that we had attempted to cancel but that no reservation could be located. How are we supposed to cancel when the hotel says they can't find the reservation? The hotel bluntly refused to remove the charge and treated my wife very discourteously in the process. We will now have to dispute the charge through our credit card company, and the hotel indicated they will also fight us on that. We strongly discourage you from booking with this hotel because they put their own interests ahead of guests if any issue arises.

The Quality Inn in Glenwood Springs sits right along the Colorado River and there are benches to just sit and watch the water flow. For me, that made it exceptional as it was very calming and relaxing. The staff were very friendly, the rooms were clean and the beds were very comfortable. I would definitely stay here again when in the area.