Vieraskäyttäjä
6. huhtikuuta 2023
I generally don't like to write a negative review, but our experience at this hotel takes the cake. On an extremely stormy and rainy evening, we got to this hotel late (7:30pm). Normal check-in time was at 3:00pm. Upon arrival in pouring rain, the lobby door was locked and stated to come back at 7:55pm Planning to sit in a dark and scungy parking lot, in pouring rain was not an option. Hence, we went across the street to a safer location, to a mall that was about to close at 8:00pm. Prior to going back and try to check in, we called the hotel at 8:00pm. No answer, Called at 8:10pm. No answer. We called every 10 mins, up until 9:00pm, and no answer. We called the 800 number for the hotel and asked them what's going on. Customer service for Vagabond stated that they don't know anymore than we did. They would not even give us a remedy or alternative, given the situation we were placed in. Worst customer service EVER! Without a place to stay, we subsequently went back to the hotel and check. Fortunately, we noted that there was someone in the office, and the door was unlocked. We questioned the attendant, only to receive excuses. And then he told us that the storm messed up their phone. No apologies, nothing. We subsequently checked into our room. Unfortunately, it was not the most pleasant or comfortable room. I guess we should be glad we didn't have to camp out in the car. The Vagabond Hotel policy of charging $30 extra for early check-in, and $50 extra for late check-out, certainly raises a red flag of what we felt is a shady hotel. Plus you will have to pay $10 for parking in their outside parking lot with no security? What a joke! Want ice? No ice machines on each floor. You will have to call the front office and bring your bucket to the front desk for them to fill your bucket. Then travel to your third floor room. Ugg, Early in the morning, we noticed loud talking outside our room, then a plume of cigarette smoked began to creep under our door. So disruptive and disgusting in a no-smoking establishment? Apparently their patrons have no respect for others in adjoining rooms. We couldn't wait to get out of this establishment. If you would like to stay at this place, please do so at your own risk.
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