Comfort Suites Glendale - State Farm Stadium Area

They were awesome. Beautiful room. Great staff. We have already booked another room there for our next trip.

Our family booked a room here for a funeral of a young friend but we over booked the room and Billy the general manager was incredible to work with and extremely understanding. He was able to refund us for the last night even though no one else at choice hotels was able to. Along with that, I would highly recommend staying here. Traveling with younger kids can be tricky but I really liked that there wasn't much surrounding this hotel and that there was large open space round the building. The building its self has a decent pool with a practically unused fitness room and the dining area is huge. We've stayed places that you have to squeeze in to get a place to sit for breakfast. The rooms were very spacious and had a pull out bed for our wiggly children where no one had to share a bed. The front desk clerks were extremely nice and professional with my interactions. If we ever stay in Phoenix again I will be staying here. I booked my reservation on the choice hotel website and had no problems what so ever.

Booked the 2 room family suite for an overnight on 7/20/24. Great location with easy access of Loop 101 and Camelback. Dozens of nearby restaurants, Wal Mart less than a mile away and State Farm stadium 5 minutes. Large 2 room suite with plenty of room for a large family. We had the King side with a sleeper sofa while daughter took the 2 queen side. Large bathroom (only 1) for the 2 room suite. Comfy beds, quiet location. Good breakfast the next morning as we headed on to Vegas.

Booked a 2 night reservation about 8 months in advance. Called and confirmed the reservation week of. Show up to check in and they had canceled the reservation!!! Ok, accidents happen. Nope, they would only "reinstate" our reservation if we paid DOUBLE our booked rate. Instead of $329 for 2 nights they wated $300+tax a night. Felt more like a stick up. Absolutely blown away by the lack of, service, care or compassion from 3 different employees including management. Hilton for the stay!

The room (# 219) was called a "presidential suite". very strange, room configuration. Quite outdated. Translucent glass block wall between bathroom and bedroom. Very loud air conditioning system, and poor sound cancelling between rooms. The Wi-Fi was spotty., went on and off constantly--- and would only re-connect by going out in the hallway. The front desk clerk explained that the hotel was "sold out" so therefore WI=Fi was affected, so, basically, "too bad".. The TV was connected by a very cumbersome satellite feed. NO ice machine available except on the 4th floor. The king bed had a series of square pillows-- not normal pillows. very odd. The included breakfast was about what you'd expect for free. Coffee was ok. Safe to say, we would be careful before choosing Comfort Suites again.

Be warned that this place plays pretty loose with confirmed visits when it’s busy, and you may find yourself without a room. We come to Glendale every year for spring training, and knowing the crowds that come every year, we made our reservations for this hotel directly on the hotel’s website three months in advance. Email confirmation and everything, and that was the last email we got from them. But when we arrived, we were told that our three-day reservation had been cancelled by the hotel without any notice to us, and that the hotel had no room because “we’ve been booked for months.” The reason the hotel gave was a declined credit card - but we got no notice either from the hotel or credit card that there had been any decline, and the card company confirmed there had been no decline. So not a great story for the hotel to go with. Much more likely - this hotel simply oversold and needed rooms. Crappy way to treat people who stay every year, we had to scramble to find another place to stay on zero notice, and needless to say, we’re not coming back.

This was my first time not booking with Marriott and my last! Horrible experience!!! Gm avoided my calls about a issue that my family endured and then after two weeks of me waiting for his reply, he had the nerve to downplay my frustrations offered no sympathy just said he wouldn’t make any money if he recognized my issues. I Don’t support this type of business model.

At first o was fine with my stay, in fact the room was a suite and laid out nicely. However I found a dead cockroach in my bathroom. I let picked up and got rid of it. I let it go and did not tell my husband, As to not ruin our night out. ( our daughter got us tickets to Dead and Co.) We ent to the concert the next morning looking for a nice swim and hot tub after eating breakfast. The pool was filthy, the hot tub was ice cold and filthy. There were no towels and we got locked in the pool area. We had a good laugh about the whole thing and decided we would just go back up to the room and watch some TV before having to depart. Plopped down of the couch in the living room area and that TV did not work. Had some more laughs about the entire scenario, and I told my husband about the roach. He said let’s just go. I said well I am going to tell the girl at the front desk about the TV and the roach as an FYI. We went down stairs he went to get the car. I stopped at the desk and quietly told her not even mentioning the pool, or hot tub and how the corroded string to open the got broke off and we got locked in there. (My husband is a big guy and reached over the top of the gate to get us out). The evil man standing near by turned out to be the General manager of the hotel. His name is BILLY D THOMPSON. He told me to put his name in the review and make sure I spell it correctly. He asked in a nasty tone what my problem was. I said the TV in the living area in our room wasn’t working, and I misspoke because our 4 smart TVs R home only have issues when they won’t connect to our spotty internet. He said what is wrong with it I said it’s not connected to the internet, again misspoke no big deal right. That when he got really nasty and made fun of me for saying that. So when I got home I received an email from the hotel to do a review. I did and I mentioned all of the above. What transpired next was a barrage of demeaning emails

Somewhat newer hotel with some signs of aging. The staff was very friendly, room totally clean, morning breakfast was very good. It’s the somewhat little things that can detract from a stay. (1) The internet was absolutely the worst ! Connectivity was random at best and extremely slow. Staff provided only a phone number to tech support which was a waste of time. I relied on Verizon and using the hot spot on my iPhone. Anymore internet connectivity should be as important to good coffee…..2) The driveway was most potholes and. It easy to maneuver (especially on 2 wheels) (3) I know it’s Phoenix and it’s close to State Farm Field but the prices where way too high !