The Mansion at Glen Cove

Not sure if this is a high demand, but the property is beautiful yet the TV doesn’t work. We checked in pretty late so we didn’t want to bother the concierge the next day you requested a separate room because we just didn’t want somebody to come in to fix the TV and the room was super tiny for a king bed Anyway it was accommodated but we were placed in a further room now the property is huge. You have to walk a lot. It’s it’s nice at the same time a tedious task when we got to the other room due to the event and lack of communication from the front desk I was told my car would be towed unless I moved it behind you When I booked The room I was told that parking is free. I was incredibly frustrated, fearful for my property, which is my car being threatened to be towed. I feel that that communication could’ve been better or the bell person could just come and take my keys to move the car, but you just don’t want to experience that level of frustration when you are staying as a guest in a hotel I mean this was a first for me incredibly frustrating and that’s not something that I will be doing by staying here again at all. Lastly, when I checked out, the front desk was not apologetic did not recognize my frustration. There was no level of courteous. They were more focused on their events happening rather than the guests in the hotel so I would not recommend staying at a hotel oh by the way, this was our treat for a our post wedding reception. The staff besides the midnight to late night staff, is utterly incompetent. Also no room service when they have a Resturant on site lol

Service was great