Leonardo Inn Glasgow West End

臟亂差到了極致！門鎖不好用！已經註明不要走廊盡頭的房間！結果像是沒説一樣！洗臉盆下手壞掉！前台服務號搞了近一個小時！極差的體驗！

We booked a stay here for one night to take in a show at the Oran Mor in the west end of Glasgow. The hotel has an overall lived in appearance and could do with a spruce up. The hotel staff were very pleasant and helpful. Our room was very small but clean. The bed was very uncomfortable. The electronic lock on the door wouldn’t work properly and needed several attempts to allow it to open. The room was quite warm so we slept with the window open, that was until we were woken by the horrific smell of someone smoking ***** either from an adjacent room or outside accompanied by the shouting and screaming of drunks until the early hours. A very uncomfortable stay all in all.

I stayed at Leonardo Inn Glasgow West End on May 23, 2025, in Room 218, and checked out the next day. Shortly after leaving the hotel, I realized that I had left a pair of green slippers in the room. However, as I was heading to another city, I didn’t have time to return and pick them up. I contacted the hotel immediately, explained the situation, and asked if they could help send the slippers back to me. Unfortunately, the hotel completely denied finding any lost item in the room and showed no willingness to assist or double-check. I am 100% sure that I left the slippers in the room, and their lack of responsibility and support was incredibly disappointing. In addition, the kettle in the room was broken and unusable. Even worse, it still contained water from the previous guest, which was very unhygienic and unacceptable for any hotel. For a hotel that claims to offer proper services and 24-hour front desk support, this experience was extremely unprofessional. I will never return, and I strongly advise others to avoid this hotel.