Kirkhouse Inn

Das Personal ist sehr nett und auch das Frühstück war sehr gut. Wir hatten ein modern eingerichtetes Zimmer. Einzig allein der Blick für Details hat uns ein wenig gefehlt. So hatte ich angemeldet das ich glutenfreies Brot zum Frühstück benötige - es gab leider keins. Am Frühstückstisch hatte ich eine sehr dreckige Tasse eingedeckt. Das Badezimmer war an ein paar Stellen nicht so sauber - Flecken auf den Fliesen, schimmelige Fugen. Zu allem Unglück ging auch unsere Dusche nicht - da gab es Probleme mit dem Wasser. Das Personal hat sehr freundlich reagiert auf unsere Anmerkungen, aber sowas sollte nicht passieren in einer ruhigen Zeit.

First of all both my wife and myself like this place as we have stayed before. We booked a recently upgraded double room. The decor is lovely but there were many major issues. 1.The walls are paper thin. We were woke up at 6 am on a Sunday morning by a couple next door laughing/giggling and talking very loud. 2.No hot water in a very weak shower. 3.No bin for rubbish in the room? 4.Door lock needs replacing.We shouldn't need to stand for 5 minutes trying to lock a door to the point we gave up and left our room unlocked. Downstairs the bar and restaurant is lovely and our breakfast was delicious. The young staff are very nice apart from one female who was very rude throwing down your drink and had a severe frown on her face. Needs to learn a bit of charm to work in the Hotel industry. Both myself and my wife stay in Hotels around the West of Scotland very regularly. Overall we still like this hotel but a lot of work is still needed to get it to a high standard considering it is quite expensive to stay there. We paid £85 for the 2 of us for for b+b which was a special offer on Facebook. The normal price is £160. There is absolutely no way we would pay the normal price as it is very overpriced for what you are actually getting. So in a Nutshell lots of things to get improved.

We booked a one night stay in a suite as we had to attend a funeral in the next door village and there were no other options locally. We arrived to find the check-in desk unattended and it didn't improve from there. The blind in our bathroom was broken, the internet failed to work despite the router being located in the corridor ! We asked to be in a quieter room away from the main road but was told they weren't ready. Breakfast wasn't included in the price and when it did arrive it took 40 minutes from when we ordered it. When my wife complained on leaving we were told that actually the rooms at the rear of the inn had been refurbished and had been available the previous day ! Apparently the management has changed recently but they need to step up soon before the summer season.

Suite was tasteful but a little worn - in bathroom in particular. The shower took easily 10 mins to heat up. Was on the brink of giving up when it began to heat up. Didn't like having an overloaded extension in the room. The young guys working in the dining room were terrific -friendly, polite and professional. Ross handled an issue with our booking immediately. Food was very good. I would return.

Cosy stay with exceptional food What a great find. The downstairs of the hotel has been upgraded and was cost, tasteful, excellent service from friendly staff. We had the 6 course tasting menu for dinner which surpassed all expectations. The restaurant for Sara by Sanjay was beautifully decorated and each course was sublime. Service was exceptional and overall atmosphere really lovely. Hotel in process of upgrading bedrooms and will all be lovely when complete. We will be back - brilliant stay and would definitely recommend.

Excellent service Excellent service nice big room very good value for money