Hampton Inn & Suites Phoenix East Mesa

The rooms were excellent, as was the staff. Very friendly and helpful! Breakfast was great! We really appreciated the Banner room rate as my husband is a patient of the hospital right across the intersection. Excellent location for the hospital and treatments.

Clean, accommodating, modern, excellent staff, close to the freeway, lots of different restaurants and coffee shops very close. Nice breakfast on site with different options, like hot and cold. Fruit, coffee, tea, cocoa, waffles, pancakes, eggs, breakfast sausages, bacon, yogurt, cereal, muffins & toast etc. breakfast food! They even did food bags for those on the go at the front desk! Super nice & thoughtful! All the staff were kind & cheerful! Love this location in Gilbert!!! Very clean!! Accommodations for my needs. Wonderful staff!!! Beds so comfy!! I have stayed 5 times at this location in 2 months due to moving. Great hotel!

Wir mussten das Hotel wechseln, da es fürchterlich war und haben hier sofort ein tolles Zimmer bekommen. Sehr freundliches Personal. Bei einem Problem wurde sofort Abhilfe geschaffen. Ausreichendes Frühstücken und super Kaffee! Sehr gute Lage.

Was a decent stay except for the gentlemen at the front desk “Michael” had to ADD on every single extra expense. He was professional about it but almost condescending. If myself were stay here again, I’d look for another hotel. Its pet friendly, but of a charge of $50.00

Stayed here for a week while in town for work. This location was more or less central to a few work sites that I needed to visit, so that’s why I chose this location. Takes about 30 minutes to get to downtown Phoenix (and the airport) from here. Lots of restaurants and shops nearby, and also close to the highway (but still quiet at night). The hotel seems to be a bit dated with a renovation at some point in the past, but it’s clean. No digital key (the app shows one available but then directs you to the front desk at check in). Standard free breakfast selection, and warmed cookies in the afternoon. I’ll probably have to return to Phoenix soon and imagine that I’ll stay here again.

Normally all Hampton inn locations are amazing and there is never anything to complain about. This time was different. The staff running this hotel really disappointed me. I'll start off by saying that whoever was running the breakfast area between the 24th through the 30th of December 2023 did a terrible job. Almost everyday we would have to wait forever for food to be restocked, we had to ask them 3 times for more eggs because the other 2 times they got distracted talking to each other. The 3rd time they finally brought more out. That's a specific example, but every day was a lack of keeping up on breakfast simple needs, the younger guy had an attitude of not wanting to be there, and he was just wearing his street cloths and had headphones in each day, this look is not appealing and makes me want to check out and go somewhere else that isn't unwelcoming. That guy also was doing nothing most of the time, when things needed to be restocked, one morning he was brining a plate of food to the front desk instead of restocking the muffins that were empty for 15 minutes, keep in mind that it was only 8:30am when they serve breakfast till 10:00am. When asked if they had more muffins he finally went back and restocked them... This is something they shouldn't have to ask for, they should be on-top of this, instead they are providing food for the other staff or walking around doing nothing talking to the other coworkers. This guy especially made me mad, because he was sitting in back doing nothing while the other lady was doing most the work. (The door to the kitchen was wide open and you could easily see him from the waffle maker thing) The other lady running the breakfast area was nice and friendly and actually had a uniform on, and was kind of doing her job, One day we were at breakfast and the younger guy was cleaning and broke vase, glass went everywhere, and he still had a 0 care in the world look- like he hates his job. When it comes to the other staff, 2 younger people, one teenager looking kid and a younger girl, were apparently working also, I don't know what they did but they were smoking outside right near our rental car and it wasn't really appealing. We new they were working there because a few days later we saw them again inside holding cleaning supplies', yet again not wearing any appropriate clothing to symbolize the Hampton inn brand. They also looked like they didn't want to be there. Only people that actually made us feel welcome and were doing there job were, the front desk people, and the house keeping. To summarize our stay, Our room was very clean and the hotel is in a good location, however most of the staff that we saw during our stay was below par, and needs to be addressed soon. I know this specific hotel can do better. I stay in Hamptons all around the USA and I know that they can do better. Maybe retraining can fix this issue, maybe a manger that regulates what's going on, or some staff that does their job and makes you feel

This hotel is very clean and updated. Service and staff are very friendly. Rooms were very clean, nice, and comfortable Complementary breakfast had enough options, and the staff always refilled everything . Very close to freeway and restaurants . Every shower has shampoo, conditioner, a body wash, liquid hand soap and lotion.

First a block of rooms was reserved. After a week family tried to book the rooms and they said NONE available. When deadline arrived they called to say only 2 rooms booked! All our people reserved elsewhere. This was AFTER we had been trying to reach the coordinator for 3 weeks! Tried by email, messages, voicemails. We had to get upset for her to call us back. They said she’s super busy working between 2 hotels and another job. Then we had problems checking in because they had multiple rooms booked. Then I came in a day early, added the day a week before my arrival. They said I would need to check out the next day and check back in. I said no, keep me in the same room (basic king). The next day came and I was busy with wedding stuff and the manager called upset that I hadn’t checked out and I needed to immediately. I told him I couldn’t get back right away, and I was checked in for two more days. He wouldn’t budge so he told me he was going yo have a maid pack up my stuff and hold it in the office. I told him to give the other people the deluxe room, he wouldn’t. I was shocked! On top of that they overcharged me for my room and didn’t give me the discount for the block of rooms.

We had a nice stay at this hotel. The pool and hot tub were closed but we weren't going to use them anyway. Waffles for breakfast were delicious. Two flavors to choose from. Carpet in the room could be a little cleaner and one of the beds was lopsided but other than that we enjoyed our stay.