Holiday Inn Express & Suites Phoenix East - Gilbert

I seldom give a hotel a 5-star rating. But I'm giving one to this hotel because it is earned. To me, a hotel has to be quite good to get a 4-star rating. To get a five star, the hotel, to me, has to be flawless. This place was a near perfect as I've experienced. Everything was clean. Everything in the room worked. The room was spacious as was the bathroom. The bed was very comfortable. The breakfast was decent enough. The staff from the desk staff to the housekeeping staff were very, very good - the kind of people I'd hire in my business and want to keep around. The pool was great. The location was great.

Thank you, thank you, thank you to all of the amazing staff at the Holiday Inn Express & Suites in Phoenix East-Gilbert, AZ for what you did to accommodate us during a stressful and anxious time dealing with family medical issues and having to extend my stay several times. It was a big relief to have such a caring and understanding team who were able to accommodate extra guests on my reservation and provided a free upgrade to an available larger room for the end of my stay. Rooms were clean and modern, Service was exceptional as stated above, location was perfect to the Banner Gateway Medical Center and the entire hotel was clean and sanitary and felt very safe. I saw lots of diverse travelers from families, to sports teams, to business and solo travelers come through and the hotel team handled all of them like pros! If I could give 50/50 stars I would.

My wife and I were recently in Mesa to visit family. We stayed at the Holiday Inn Express in Gilbert because it was centrally located for our purposes and well rated on Tripadvisor. The location turned out to be ideal and the accommodations were very good. The room was comfortable, clean, and quiet. The breakfast buffet available in the morning offered a good selection of items and each one that we tried was above average for this kind of set up. All in all we would recommend this facility as a good place to stay if you're visiting Mesa and the surrounding area.

Just finished up a few nights stay at this hotel property. It had good reviews on TripAdvisor which swayed me to book here instead of other nearby properties. It has only a few reviews though, which leads me to believe it is a newer hotel - which you can definitely tell by looking at the inside. Hotel staff was friendly throughout my stay. I did have to get my keycard re-coded...not sure why. Minor inconvenience, but no point deduction needed. Mini fridge and microwave in the room both worked as expected. Water pressure in the bathroom was good. Beds were comfy and the pillows were nice as well. Breakfast was good. Hotel location is good. Easy access to 60. Along a road with tons of restaurants, gas stations and stores. If you want to be near everything and anything...this is the place to be. That being said, this hotel is tucked back a little so there is no street noise whatsoever. Overall, would definitely stay here again if needing to be in the area. Very nice hotel.

What a great welcome at this hotel, it was nice to be back with a well known chain hotel. Best accommodation we had on our US road trip. Strangely we only booked it the night before, as we did not know where we were ending up till then. It’s a good and clean hotel with lots of parking and many places to eat nearby. Rooms were large and fabulous, with really comfortable mattresses and pillows. The air con was easy to work and the wifi was robust. We had a big TV in the room along with all the extras, iron and board, microwave, kettle, room safe, coffee, etc. There were blackout blinds on the windows (if you wanted) and the hotel was very quiet, suitable for a good nights sleep. In the morning we went downstairs for the complementary ‘free’ breakfast. However the best thing about our stay was the front of house team - excellent !

Great Hotel! Room was perfect and clean, very comfortable beds. Hot breakfast very really great, including options for vegans and celiacs in our family. The breakfast staff were ready to help us with making sure we knew which options were gluten free, and had good gluten free bagels upon request. The pool was more than we expected from a hotel pool, lots of chairs, and the covered BBQ and gas fire pit was a really nice surprise. We were in town for a sports tournament, but this would be a nice stay for a family getaway as well, with grocery stores and restaurants very close by.

We stayed 4 days here for a family get-together. We didn't have any information, or recommendations, prior to booking this hotel. It turned out wonderfully. The beds were plush, and it first seemed soft, but we're actually very comfortable. I normally like a very firm bed, but these were still fine. Comfortable pillows too. Our room was clean, and so was the bathroom. It had a nice size refrigerator, a microwave and a coffee maker. Temperature controls in the room worked fine, and we had no issues at all. The continental breakfast was very good for a chain hotel. There was plenty of seating and it was nice enough that we could go out and enjoy our breakfast outside. The courtyard is situated between this hotel and another one close by. They share a pool area, gas fire pit, and a lot of outdoor seating. It was very clean and comfortable. We used it a lot for visiting with our cousins. It is located close by a Fry's supermarket and lots of other restaurants. They were within walking distance. The neighborhood is very safe. We would definitely stay here again if visiting the area.

We stayed at the Stsybridge Suites and the beginning of our stay was good, but after the first few days the staff was rude and our stay was unpleasant. They had no regard to service animals and kept telling us that we were going against their policies. Proof of registration was offered and the staff denied the offer. The only thing good out of our stay was the morning breakfast.

We had a really nice stay at this hotel. Check in was a little long (girl at desk helping someone on phone. should of taken their number and called them back. 5 people waiting in line). bed was sooooo soft. real clean