Cottages at Kinross

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

We weren’t impressed with this winery. You can go to the cellar and have a “professional” wine tasting (for those who are connoisseurs). But we just wanted to order a flight so they directed us to the “café” area. It was unimpressive to say the least. We sat a picnic tables, ordered and paid through a QR code on our phones and when they brought the wines, basically handed us a sheet with info about them. The setting wasn’t inviting at all. I’d skip this place.

We came with friends for a wine tasting, and it was a great experience with some excellent wines. Then we went to the restaurant where we had a wonderful meal! The place is really beautiful, and a big thank you to Noémie for the excellent service! I highly recommend this place.

Lovely quiet location great breakfast

En road trip dans cette belle région, on nous a vivement conseillé ce charmant endroit. Un accueil chaleureux, des plats audacieux, un décor reposant et des conseils avisés. Merci à Noémie, une jeune française dynamique qui s'est occupée de notre table

Wonderful! Beautiful place, amazing staff.