Roxi Residence Gent

Ideale ligging. Mooie studio die er bij aankomst heel net bij lag. Alles vlot bereikbaar te voet. De sleutel kaart werkt heel vlot en een heel sterke free wifi. Online-check-in en check out werkt heel vlot en gemakkelijk. Bij aankomst was er iemand aan de receptie en deze persoon was heel vriendelijk en behulpzaam

Ik had wegens een dubbele boeking in kader van een event dat ik mee organiseerde een annulatie van een kamer bij ROXI Residence telefonisch aangevraagd. ROXI residence zei dat het restitueerbaar bedrag zou afhangen van de goede wil van de externe boekingswebsite. 100% terugbetaling was mogelijk, maar het was ook mogelijk dat ik een percentage niet zou terugkrijgen. Na afloop hebben ze me nooit meer iets laten weten. Na een herinneringsmail kreeg ik een erg onbeleefde email terug van ROXI residence, waarin gelogen werd dat er voorafgaandelijk duidelijk was gemaakt dat ik niets terugbetaald zou krijgen.

A brilliant find - super easy to check in and a great location! The staff in the reception were very friendly although not manned 24/7. But we had no problems so this wasn't an issue. The room had everything we needed and was very clean. Tram stations are situated right around the corner or it is only a 10 minute walk to the bustling centre of Gent. Our only criticism would be that we wish there was a floor length mirror or that the bathroom mirror was fitted lower. Would 100% stay again.

Hotel situato in una zona tranquilla, stazione raggiungibile con i tram e il centro a piedi. Camera spaziosa, pulita e dotata di cucina con vari utensili ma mancano le tazzine per il caffè. Bagno spazioso e con un bel box doccia. In camera non c'era l'aria condizionata ma aprendo le finestre sono entrate tantissime zanzare.

Location is perfect. Also the manager was very helpful when we had a wrong booking. Was suppose to book Gent but end up booking Brussels. Booking was a mistake since in their website and no option to choose location. But all were fixed by the manager. They send instructions on going in the building. No reception was avalable in my 2 nights of stay. Room is okay. Pretty clean and equiped. Now the problem is our 2 nights, it was so noisy in the morning. It starts at 5am. The walls are thin and window. We hear something pushing and pulling something on the street. Loading in a truck. It is really uncomfortable as we always woke up to the noise. We can also clearly hear the conversation in the other room. Making us wake up again. Overall, probably one of my worst stay in terms of comfortability.

The room was perfect fit. It has everything we needed for our trip. There was a small kitchen, but it was completely enough for cooking some small dinner or to have nice breakfast. There was a nice bathroom. The window was big. There were also curtains that perfectly blocked any lights during the night (not that there would be much) The location is also perfect- we were right in the center, so we were able to returning to hotel during our day easily (while exploring Ghent) There is also really easy check-in and check-out, we didn’t have to meet anyone :)