Holiday Inn Express & Suites Ghent arvostelua

Majoituspaikan vastaus: Thank you for taking the time to share your feedback with us.We’re sorry to hear that you found the size of the standard/double room smaller than expected. Your comments help us better understand our guests' expectations, and we will certainly take this into consideration as we look for ways to improve comfort and convenience.We’re glad to hear that you appreciated the nearby supermarkets and found the charging stations useful—especially for guests traveling by car. Also, we’re pleased that the breakfast met your basic needs, though we acknowledge your point about the variety and will review this with our team.We hope to have the opportunity to welcome you back again in the future and provide an even better experience.

Majoituspaikan vastaus: Bedankt voor uw review! Fijn om te horen dat u de bereikbaarheid via de snelweg als positief ervaart. We begrijpen dat het bereiken van het centrum wat minder praktisch kan zijn en nemen uw feedback daarin zeker mee. We waarderen uw algemene positieve beoordeling en hopen u in de toekomst opnieuw te mogen verwelkomen!

Majoituspaikan vastaus: Dear Naman, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the spaciousness and comfort of the suite, and that it suited your group of four so well. It’s wonderful to know the dining area and kitchenette added to your experience.We truly appreciate you bringing the dustbin bag issue to our attention. Your comment helps us improve, and we’ll make sure to address this so future stays are even smoother.It was a pleasure hosting you, and we hope to welcome you back again soon!Warm regards,

Majoituspaikan vastaus: Dear Cornelis,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments.We’re glad to hear you found the hotel clean and enjoyed the convenience of the TV with streaming options. We also understand your concerns about the room temperature, noise from the nearby highway, and the comfort of the beds. Your comments about the parking fee and location are also noted and will be shared with our management team as we continuously strive to improve our guest experience.Despite some of the inconveniences, we hope you still had a pleasant stay and that we may welcome you again in the future.Best regards,Holiday Inn Express and SuitesKatrien

Majoituspaikan vastaus: Dear Sebastien,Thank you for sharing your experience with us.We’re truly sorry to hear that your first night did not meet your expectations due to the noise from the adjoining room. We understand how important a restful night’s sleep is, and we regret any inconvenience this caused. That said, we're pleased to know that our team was able to resolve the issue promptly and that you were satisfied with the new room.Your kind words about the helpfulness of our staff and the cleanliness of the room are greatly appreciated. In the future, we hope to welcome you again to make it up and provide you with the comfortable stay you deserve from the start.Best regards,Holiday Inn Express and SuitesKatrien

Majoituspaikan vastaus: Dear Alexis, Thank you for sharing your experience with us. We regret the inconvenience you faced regarding your lunch pack request. We have taken your feedback very seriously, and we sincerely apologize for not fulfilling a commitment that was clearly acknowledged during your booking and check-in.This is not the level of service we aim to provide at all, and we are truly sorry for the discomfort caused.We value your patronage and would very much appreciate the opportunity to welcome you back, not only to ensure a much better experience, but also to make amends for this incident. Should you consider staying with us again, please feel free to reach out to me directly by sending an email to our info mail address. We will be happy to offer appropriate compensation during your next visit.We hope to regain your trust and have the chance to serve you better in the future.Warm regards,Arda KuyumcuyanGeneral Manager