Vieraskäyttäjä
25. heinäkuuta 2023
We were shifting to Ghaziabad (Delhi NCR) and as we did not have any place to stay before the house was in order (in fact we did not want to stay with any relative or friend), we decided to stay in a hotel. While choosing a hotel, we had few things in mind, should be close to our house, should not be an OYO property and pricing of our stay should not be on a very high side. We searched through Makemytrip.com and finalised a property named VVIP Suites by Trot. Had many reasons for the selection of the same: This property was in the same locality where our house was, so it would be easier for us to visit the house at the time of unloading, unpacking etc. It was part of one of the most hyped societies of our localities, so assumed it would be decent. It had car parking space The reviews in Makemytrip were amazing (all above 4 star) We paid for 2 nights. We were travelling by road and knew that we would reach the hotel only by 4.00 – 4.30 pm. Had already informed of extra bed (also paid for it) and late check in, at the time of booking. We reached the locality and VVIP addresses (that is where the hotel is located). We reached the Entry gate (as directed by Google Map – met with a rude shock, the guard at the entry gate refused to allow entry saying that we would have to use some other gate for the hotel and we should have a room number. It was really time consuming to inform him that we still need to check in (not willing to understand). Finally after 10 minutes were allowed through that gate, realised that the hotel was inside a residential society. In a few minutes after asking for directions multiple times we reached a building outside of which was an arrow showing VVIP Suites. We checked out for parking and were informed by some shopkeepers that the place infront of their shops is the parking space and the entry to the hotel is from the back side. We parked our car and went looking for the hotel reception, so that someone can come and pick our luggage. Another shocker – at the backside was a swimming pool, part of the clubhouse of the society, we were directed to go inside the building (which was club house of the society till 3rd floor and it was only from the 4th floor the hotel started. We reached the 4th floor, just in front of the lift landing is a small reception and a small cafe/restaurant. At the reception , met this gentleman – Mr. Vivek, who checked us in, and also highlighted we would have got a better price if we had booked directly (though when after 2 nights we confirmed on the prices – found that the package they were offering was much higher than one offered by Makemytrip). He also informed that the next good property in the vicinity is the Fortune hotel and that would be quiet a distance. Anyway, was allotted room on the 7th floor and one Mr. Manoj was instructed to accompany me to the room. My spouse went to bring in our luggage ***** with another gentleman. Our horrific experience started the moment we opened the room.
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