TownePlace Suites Memphis Germantown

It is lovely, breakfast is very good. Wi-fi was not very good at all.

Staff was amazing

Great location. Great choice

Overall the stay was good and the property was nice, but that doesn't mean there aren't some negatives too. The positives are: extremely comfortable beds and pillows (may be the best I've ever experienced in a hotel), kitchenette was very helpful, unit was clean, gym was nice, shower was strong, loved the closet system, liked that we can borrow kitchen supplies from the front desk. The negatives are: my pre-paid King Studio was given away even though I called the day before and was reassured "don't worry, your room won't be given away". So we had to settle for a 2 queen room right next to the elevator and ice machine. Very disappointed with that. We stayed 3 nights and housekeeping never came at all. There was a bowl in the cabinet that had food stuck on it. Yuk! There was a needle in the middle of the walkway in the room (wasn't the carpet vacuumed???). Glad we didn’t step on it….that would have been awful! Breakfast was sub-par in my opinion. By 9am, there was no oatmeal left and no more coming. Apples were the only fruit choice. I had to ask someone washing dishing for some more hard boiled eggs. It was very obvious that the kitchen was sorely understaffed. The food was not replenished and the area was messy. No defined area to leave dirty dishes so people stashed them under the center counter. In the room, the tops to the disposable coffee cups DO NOT FIT the cups, toilet seat seems to be smaller than the bowl and was loose, there was no lotion in the bathroom, AC could be noisy and kept me up for awhile, a lot of the outlets didn't seem to work to charge my phone - 2 nights in a row...not sure if the master switch turned them off? Wished there was hand sanitizer available in the gym and in the breakfast area.

Very friendly and accomadating. Property clean and variety of options for breakfast

Our stay was nothing short of amazing, from the comfortable beds, hot shower, and helpful staff! LaQuitha at the front desk had a welcoming/warm personality and went out of her way to meet our needs. We will definitely be back for another stay soon!