Best Western Germantown Inn

Very comfortable bed, good breakfast and helpful staff. The parking lot was well lit and and quite clean. We felt that the whole experience was very good. We felt safe and secure on the site and in our room. Great job. We left in the morning refreshed and ready for the road.

Nice quiet room in an easy to find hotel. Air conditioning was on when we arrived which was wonderful because it was hot out. It was also very quiet. Staff was pleasant and efficient during check in/out. Easy parking. Good breakfast selection.

Great hotel, I would definitely stay here again. Great location. Very quiet, especially odd-numbered rooms on the south side of the building. Adequate and free parking. Just down the road from a gas station, which was very convenient for me as I was doing a lot of local travel. Restaurants and shopping areas nearby. Spacious, clean and well-appointed room. Clean, comfortable beds (my room had two queens) with 4 pillows each bed. The window actually opened! Great for some fresh air. HVAC unit on the wall below the window was quiet (unlike other places I've stayed where I have to turn that off at night because of the noise). Lots of very clean towels in the bathroom. Small "La Coupe" amenities, enough for my stay (bar soap--facial and bath; lotion, shampoo, conditioner). Hair dryer attached to wall. Friendly, welcoming staff. Bright lobby. Just FYI, you'll need to know your car's make, model and color when you check in (mine was a rental so had to check quickly on the model).

Good hotel in quiet area. Ample parking and friendly staff. Pool area was nice and clean. Small but adequate breakfast. Opened at 630 on Sunday so that was a nice surprise since we had to leave early. Rooms were clean as were showers and bathroom.

Staff on the phone & in person went above & beyond. Very Clean, Comfy beds, great location. Attention to detail. Breakfast was satisfying.

Bummed the Best Western website didn't link us here properly. This Best Western was great! It's got a little bit of a German look and feel outside and inn. Evening, morning, and meal staff were all incredibly friendly and courteous. I overheard or talked to multiple guests who were saying how much they really enjoyed their stay here--due to the staff, the environment, and the vibe/feel. Hands down, I'd stay here again without question or the need to look at other hotels in the area.

I didn't rate it 5 stars only because I never had breakfast there. The staff is very friendly. Unlike other places I've used since COVID, my room was made up every day. It's very quiet, which is important for me.

The hotel is average and was clean. We were on the 2nd floor. Pool area was clean (but dark). This is where the hotel absolutely FAILED - our family brought food back to eat and were going to eat in the lobby as there was no place to eat in the room (at other hotels, they always allow us to sit st tables in the breakfast areas). We asked the young man at the desk if we could sit at a table at eat. He informed us the breakfast room (where the tables were was locked and he couldn't open). We informed him we had nowhere to eat in the room, could we even just use a table. Answer: NO. We are Diamond select members and travel alot. We would not return to this hotel because of this interaction, terrible customer service.

I needed to take a last minute time off for myself and the Best Western in Germantown, Wi was a very pleasant and comfortable place to go. I felt very comfortable there. It was clean, quiet visit for a 3 day stay. Everyone was very friendly and pleasant. I enjoyed the continental breakfast, everything was hot, tasty and fresh. Everything you needed was right there. Will stay again when needed and would recommend this Best Western to friends and family.