Vieraskäyttäjä
31. tammikuuta 2023
It looked new on the outside, staff said was totally remodeled 4-5 years ago, was initially built 15 years ago. We had 2 rooms with family, got to our room, unpacked, went downtown to dinner and had turned our thermostat down to 65, it was still 75 in our room when we returned 2 hours later. Called front desk, eventually had to move to another room, was definitely cooler in there, 64.....but then we couldn't get it to warm up any. oh well............shower temperature handle just kept spinning around, would not stop at any point to shut it off or find the right temperature. TV guide did not work, breakfast area dirty and not kept clean, out of hot cereal, poor fruit selection, fake eggs, out of cinnamon rolls too. When I got my bill I had told the front desk staff the night before i would like a discount on the one room for my inconvenience of moving after we had unpacked....she said I will try and give you points. The next day when checking out I said just give me a discount instead of points.....will have to talk to the mgr.....she gave me $40 off...............really?? Claudia Brashear was the manager that morning, failed to come out and talk to me in person. I should of gotten the whole room discounted!
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