King's Hotel & Residences

Super rien a dire chambre grande et spacieuse, personnel réactif au cœur de Georgetown

Was excellent

When you pay less than Marriot price then you get less than Marriot service. you get what you pay for not always true especially in this case because I pay $135 a night and got $40 service. The hotel lobby if we can call it that is horrible. The woman who’s at the front desk during the day seems like there’s a conflict of interest, seems like someone hire their aunt who has a stake in the profit and like PAYING guess is dipping into her profits whenever I make a request. She has terrible customer service made me uncomfortable as if I was staying at her house for free. She made a rude remark when I had a visitor, saying how many people really in that room. I’ve stayed at Marriot and Ramada and never had any incidents when I have visitors. People in Jewelry business should not get into hospitality business. I’ve stayed at the Ramada and paid less with way better service and not to forget free all you can eat breakfast, better customer service. I’ve stayed at the Marriott and had spectacular services, ok maybe over priced food like Bistro but hotel service at Marriot was excellent and not smelly like the rooms at Kings. Closet smells like cigarettes, there goes not a smoking hotel, it’s a fib. Oh should we talk about the shower door, well if you don’t believe me go book for yourself and see that horrible glass door that looks like it might fall off. The night front desk woman is excellent, very professional. The cleaning crew was professional. So that’s where I rate this 2/5, if wasn’t for them it would have been a zero.