The Journey Hotel Penang

🌟 Warm and Pleasant Stay Experience 🌟 👍 Highlights I truly enjoyed the hospitality here! The front desk staff were exceptionally friendly, chatty, and made me feel welcomed from the very first moment. The night security guard also deserves special appreciation — he kindly opened the garage gate for me when I returned late at night. It really gave me a sense of comfort and safety, like having my own “gatekeeper.” The property’s location is convenient, and having a private garage is a huge advantage for those driving — no parking worries at all. The room, though in an older building, was kept clean and well-maintained. 👎 Room for Improvement Since the building is older, the soundproofing could be better — it might be a bit noisy for light sleepers as it’s located by the roadside. The bathroom design also needs some improvement. Every shower ended up splashing water all over the floor. Simply adding a sliding door or at least a shower curtain would solve this issue easily. I even found myself wiping and squeezing the floor dry each time to prevent slipping — a small change could make a big difference! It would also be nice if the hotel could provide a few basic amenities such as daily bottled water, tissues, hair conditioner, slippers, and dental kits. 💬 Overall Impression Despite a few minor drawbacks, the service warmth truly stood out. The staff’s friendliness and attentiveness made my stay feel cozy, safe, and very welcoming. I would still recommend this place, especially for travelers who value kind service and convenient parking ❤️.

Love the vibe from this simplistic hotel despite the years of operation they have maintained their rooms well. Cleanliness in the toilet & rooms are wonderful (a personal comment who chooses hotels based on toilets 😄). Despite fewer amenities but everything was a worthy stay!

Nice hotel, clean, the rooms are good and staff is friendly.

It was my first time and the place and room was very clean quiet and in a very good ambience. Everything was good. Frenly customer service

So good, i like location we booking hotel 2 /time already , 🤳🏻🩷🩷🩷

Accommodating establishment. Even as i arrived past midnight, they had their security stand in to check us in. Just need to get ahold of them in advance.