Brown Hotel arvostelua

I had an extremely disappointing experience with this hotel. Unfortunately, I was involved in a transport accident and couldn’t make it to my reservation. Despite explaining the situation and providing evidence, the hotel refused to offer any refund or even a partial refund. Their lack of empathy and unwillingness to accommodate such unforeseen circumstances was shocking. I understand policies are in place, but a little compassion and flexibility would have gone a long way. I won’t be booking here again and wouldn’t recommend it to anyone seeking understanding customer service.