Wow Hotel Penang

Staffs are friendly and welcoming. Good location near KOMTAR, Prangin Mall & 1st Avenue Mall. Has a Coway water filter near the Reception area, so hot drinking water is readily available. The hotel provides complimentary water bottles as well for the room. Water pressure of the shower is good. Toiletries such as shampoo, shower gel & shower cap is provided. Coffee and tea sachets are provided too. CarPark is available although it’s privately owned and have to pay for parking. Bed sheets are thin, just bearable for a few nights stay. The safe deposit box in the room doesn’t work though. Strongly recommend that the hotel look into pest control as we found a few small cockroaches at the washroom, the toilet seat, the mini kettle area on the table, and also at the corners of the room in the floor. Overall happy with the hotel location, amenities and staff helpfulness; although improvement on cleanliness would be great!

Hotel maintenance is very bad. But the charge is so high. The room environment is too hot even with 16 degrees of aircond at night. The photo shows everything so well and highly environment in the room, however when 1st step into the room, I totally regretted just trusting the photo blindly. The room is big but the aircond condition is not acceptable, total spoilt my trip because of this type of accommodations. The owner should consider doing something about it rather than just keep letting your customer be disappointed.

Great and convient location to stay! Easy access to keys atractions around city.