Resorts World Genting - First World Hotel – valokuvat

Room is very small but clean. Stay is good just cramp. Overall will recommend to stay.

Even at the lowest expectation, nothing else works except for the location.

The check in was terrible especially when booked from 3rd party app. Maybe due to public holiday Peak season. Not able to do self service check in. Took a queue number with 135pax infront of us and the wait was 6hr !! We reached at 1pm and only managed to get our keys at 5pm ! *Note: Take a queue number first ! Then try self check in. If not able to then the assistant check in. Self check in saw that you are able to choose connecting rooms, room views, bed size. Some need to pay extra for it. On the 2nd day we had more families coming in and again cannot do self check in. Tried to take queue number for reception CS at 9am but they said too early so do not allow us to take any tickets. By the time we return to take a queue tix at 11.30am it was like 100pax infront of us. Came back again at around 2pm and the queue number was really slow. Tried self check in ...again not able to. CS told us those with booking number need to queue at machine with assistant and there are ONLY one of it. Lucky we had the reception cs tix so we queue at both ends and see which is faster. Reception CS is faster. Ends up check in only around 4pm. Believed if you bought the hotel room direct from Genting. Self check in will be a breeze. Room wise - still acceptable for us being a budget range. Bed and pillow was soft. There's hair dryer, safe, fan, tv, bathing soap, container for water, hot and cold water outside. Hot and cold shower. Separate shower and toilet. Packet Tissue. Toilet paper. Note : The shower room does not have any hook inside ! Only outside. So if staying with friends...you need to figure out how to cloth up. Suggestion: Plastic bag of clothing outside. Towel on plastic bag. Wrap and go toilet to change? Hahah Not included - aircon, toothbrush, room slippers, kettle, beverage. View...what they given us was no view...just opposite view of rooms and mouldy on the walls due to the weather. Saw self check in you can choose mountains view...or you can request from the reception CS. Love the locations as all amenities are downstairs.

Cust service very slow

My check in time is 3pm  I need to quee  My number is 2512 now serving is 2316 I have to wait for my time to check in . I get the room by 11pm I wait for 7 hours to get my room when I get the Room 8775 the room is 2 single bed . I book for 1 king size bed . This is very bad service that oi experience in my travel history. Im very disappointed it’s not worthed to get the hotel anymore

Good environment for families with kids. But water quality sucks with taste of dirts from any water dispenser and room water pipe.

Room small but not bad as everything located inside. Only minus point is the check in service need to wait for hours & not friendly assistant. Putting kiosk do it yourself wasted. Gondola also waited for 2.5 hours.

號稱世界第一多房間的酒店就這樣不去做服務管理的嗎？本次入住體驗極差，解決入住等了三個小時 第1 一百人在等待辦理入住，櫃枱空着沒幾個人服務，有也是在玩手機 第2既然有安排優先和關愛的號碼，去溝通排號櫃枱講衹能給正常號碼，我説有孩子都要睡覺了也沒用 第3 櫃枱也不懂什麼原因，而且連基礎的道歉久等之類的話也沒有 第4 他的退房不是十二點要求是十一點前

Room was very small, the pillow and bed was very uncomfortable. There was no water given, toothbrush or any shampoo. Their Body was has the same colour as the hand wash. I can’t believe I was charged 350+ for this horrible room. And they check in counters took forever, they have one whole row of counters but only 3 is open during holiday season?! And they simply charge us for the tax, they charges us RM62 for one night for the three of us? That’s insanely high. I will never come back to this horrible hotel, I suggest whoever is reading this, please don’t make the same mistake I did, and if you’re a foreigner and hotel is better than this rather than be charged so high for the tax for a cheap dirty hotel. Not even joking, the moment I opened the door, the hotel looks like those motel that charges you 80-90 per night.