Resorts World Awana

Greatly disappointed this time, I have ask to stay facing golf view because the last trip I was given 13562 and 13565 I requested to change because the racing was very bad. To my surprised I was told there is any more golf view. As I know the hotel wasn’t crowded or full at all. I stayed in 13565, pls see the picture I sent it was full of insects all over the bed and on top of the decor above the bed that can see it wast clean for a long tine. As we were too tired when we back into the room I cleared the bed and the floor where all the died and living files . The next morning I requested to change the room when I show the video. We were changed to room 18551 and 18552 . Both our room have lizards that my family didn’t even sleep well yesterday. Worst is my room 18552 the Aircon spoilt during the night. I have informed the hotel. Very disappointed as is it because we have good deals with trip.con cheaper offer and we were given the lousy room?

Toilet basin and tv console were not cleaned upon checked in. Noticed there was hair after shaving and loose sugar around tv area. Housekeeping can do a better job.

Been here a few times. A bit crowded as expected during school holidays.

The reception service was average. Many in the reception Can't speak in English. Moreover, their attitude was rude.

Overall experience not bad

The resort is located off the peak near the station. Although near, a shuttle bus is still required to get to the station. It is a little inconvenient but prices are much more affordable as compared to those at the peak. Quality of the room is still decent and it can be a good rest and relax place.