Resorts World Genting - Crockfords arvostelua

Terrible service or should I say no customer service at all.

Hotel room is very spacious and well-equipped! My daughtee loves the bday deco prepared by the staff, will definitely book this hotel for our next Genting trip!

Crockford hotel is really very pretty, clean and welcoming. Love the London design of the hotel exterior and their shuttle bus services to Genting Grand side making traveling easier. With the shuttle bus, going to the affiliated gym and pool is so much easier. The staff are friendly and helpful. I can see staff constantly keeping the place clean. I will give extra praise to this Chinese lady manager (which I forget to get her name) for bringing us to the 3rd floor card member counter to make the Genting card even though she was busy with other things while I interrupted her. The room are big and clean. The showering area is very good. There’s the crockford bear inside the room too. Crockford hotel is near the main area shopping malls, indoor and outdoor theme park and the casino so is really convenient. The attractive designs of the walk path to the hotel become and attraction for photo taking as it is so beautifully decorated. Will stay again next time :)

Great Location. Well Services ! Good & Clean Room. Highly Recommended

Good service and nice rooms. Appreciate the free water given for the room and the staff are very friendly to give more.

很好，很乾凈

Friendly staff and luxurious hotel, easy access to the shopping mall and cable car.

一次各方面全面超出預期的酒店入住體驗。酒店座向優越，房間寬敞明亮，設備先進齊全，服務一流，各種品、飲品、食品、紀念品給人驚喜不斷。這家性價比足以秒殺一大波品牌五、六星酒店。 如果一定要挑毛病，玻璃窗外側有明顯污跡，但瑕不掩瑜吧，希望酒店能加強清潔。

每一次來雲頂都來🥰 一年最少來幾次 一如往常的好🫶🏻

第一次入住康樂福酒店，之前酒店環境非常好，不愧是排行榜第一，服務衞生各方面都很好。下次來還會入住這裏。

Check-in was a bit confusing as a staff took my passport and asked us to take a seat, thereafter another staff came over to do the paperwork and said would msg via WhatsApp when the room was ready. By 3pm there was no msg received and we went to the counter and had to queue to check with the counter staff. When it was our turn the staff made a call and said the room was ready and asked us to go up to L3 to collect the keys. At L3 there is another counter which luckily we were first in queue but needed to wait while the staff verified and programmed the keys. The staff mentioned he would give us a room that was nearer. When we walked to our room, we saw a porter pulling our luggage ahead of us to another room and we needed to inform him the correct room that we were at, and the room was not set up initially such that we could not access the internet. Hence the first impression was not good. For the first night the pillows smell and when the next day we asked for the bedsheets to be changed, there's no more smell so we suspect the sheets were not changed earlier. Other than these, the room is spacious and has quite a few thoughtful features such as welcome fruits and mini cakes, ability to electronically control the temperature, lighting and curtains, and daily supply of bottled water, which made the stay comfortable.

十分滿意，衞生乾淨

Clean and nice room with good service on the request. Great hilltop viewing as well.

The service was superb. Stayed for 2 nights and they allowed us to check in 1hr early and check out 1hr later. They provided macarons as tea snack and the room was very clean and spacious. The amenities provided were top tier as well. View was great!! A welcome and parting gift was also given. Will be back again and worth the value. Vibes was really great. Only improvement/suggestion would be a smart TV 😂