DoubleTree by Hilton Surabaya

Warm water at the shower is broken, so i move to another room after 2 times the engineer try to fix it. Carpet at the room makes the interior old and dusty. Shuttle to TP not working, i ask twice but not ready all the time.

Nothing to complain:)

服務很好.

Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home. A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts. The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay. We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families. The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist. If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!

還不錯吧，

泗水推薦這個酒店，走路十分鐘有商場，酒店早餐不錯，服務也非常好。