Jacqueline
30. lokakuuta 2023
Unyielding and Unfriendly Policies
We are three sisters from different parts of the country looking to meet up together for several; days by the lake at this hotel that had been recommended to us. Unfortunately, one of us needed emergency hospitalization one day before check-in. The hotel was rigid and unreceptive with respect to its no-refund policy. They charged full cost, including extra charges for the 3rd person and all taxes despite the fact that there was no sale involved (>$170). I understand "no refund" policies but there needs to be some compassionate exceptions when its called for. I would seriously recommend full consideration of their policies before booking the LakeHouse Inn.
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