Hotel President Wilson, a Luxury Collection Hotel, Geneva

房間隔音效果差，價格高於其設施標準。

日內瓦的老酒店了，房間會有點老。

The hotel is strategically located, offering the charm and luxury of the 60s combined with all the modern amenities. It has aged gracefully over the years, maintaining its elegance and character. My parents stayed here in the 80s, and I must say—it’s just as fascinating and impressive today. The hotel has stood the test of time remarkably well. The staff is highly professional, friendly, and always eager to help. Service is impeccable, and the rooms are clean, spacious, and exceptionally comfortable. All in all, it’s a lovely destination in Geneva—ideal for both business travelers and families. A truly world-class experience. Can’t wait to be back!

Absolutely horrible experience at the hotel. Front desk manager Marion was combative with us, spoke non-truths about our company, and was overall rude. I can’t believe she works in the hospitality industry. Absolutely no empathy or integrity. Preferred to blame everyone else. Such a disappointment. Good location and the other staff was nice. Rooms are average with inconsistent HVAC.

I chose to stay at Wilson President Hotel for my New Year’s Eve countdown after reading many positive reviews. However, my experience did not meet the expectations of a five-star luxury hotel. We arrived at the hotel around 12 PM, well before the regular check-in time, hoping for an early check-in. Unfortunately, there were no rooms available, but Ines at the reception assured me that my room would be ready by 3 PM. That was fine, as I had booked a La Mer facial and thought I could use the spa facilities while waiting. However, the receptionist informed me that I could only access the spa after my facial. I found this disappointing, as it left me with nothing to do but sit and wait until my appointment at 1 PM. After my facial, when I inquired about using the spa, the beautician advised against it, stating that it would not be beneficial for my skin. This was frustrating because the receptionist had originally advised me to use the facilities after the treatment. The misalignment in communication between the hotel staff and the spa team was unprofessional and disappointing. At 3 PM, I checked back at the reception, but my room was still not ready. I waited patiently, but by 4 PM, there was still no update. Despite checking more than 10 times, I was given no clear answers or estimated time for the room’s availability. Ines repeatedly stated that she was not in charge of housekeeping and couldn’t provide any updates. This response was extremely unhelpful—surely, a five-star hotel should have staff capable of handling such basic inquiries. As the wait dragged on, I also asked Emma and Laura, but they, too, claimed not to know anything and asked me came back to check later. It became clear that the hotel staff were either poorly trained or simply unwilling to assist guests properly. Finally, at 6 PM, I went to check once again—only to find that my room was ready but no one had informed me. This lack of communication was unacceptable. To make matters worse, upon checking in, I noticed that my reservation had disappeared from my Marriott Bonvoy app. When I asked about it, Ines once again had no answers, while another staff member vaguely suggested that the app might be updating. It wasn’t until checkout that I discovered the hotel had incorrectly registered my name, which resulted in my booking being completely removed from the system. Given that I had provided my passport at check-in, this was an inexcusable mistake. It gave me unnecessary trouble to claim back my missing nights at Marriot Bonvoy apps. On top of all these issues, the level of service I received did not match the price I paid. For a hotel that markets itself as a five-star luxury experience, I expected far better service, proper communication, and a seamless check-in process. Instead, I encountered poorly trained staff, mismanagement, and a complete lack of professionalism. Overall, the reception staff were poorly trained and lacked the professionalism expected at a luxury fiv

I recently experienced the pinnacle of luxury during my one-week stay in the Royal Penthouse Suite at the Hotel President Wilson in Geneva. Thanks to my Noir Crown Travel membership, which grants me access to unparalleled luxury and exclusive experiences, my trip to Switzerland became the perfect blend of opulence, adventure, and relaxation. The Royal Penthouse Suite exceeded all expectations – offering breathtaking panoramic views of Lake Geneva, a private butler, a grand piano for serene evenings, and an incredible spa-like bathroom. Every need was anticipated and fulfilled effortlessly. Noir Crown Travel crafted a bespoke itinerary for me, starting with a helicopter tour over the Swiss Alps, providing unparalleled views of snow-capped peaks and picturesque valleys. Next, I embarked on a private luxury train journey through Switzerland’s stunning landscapes, culminating in Zermatt, where I enjoyed an exclusive tour of the iconic Matterhorn. In Montreux, I was treated to a private boat ride on Lake Geneva, followed by a champagne dinner with live music by the lakeside. I also had the opportunity to visit the famous Château de Chillon, with a private guided tour arranged exclusively by Noir Crown Travel. Every moment of my trip was meticulously planned, and the exceptional service made this journey a once-in-a-lifetime experience. Noir Crown Travel’s attention to detail, access to otherwise unreachable destinations, and personalized care turned my dream vacation into a reality. I cannot wait to plan my next adventure with @NoirCrownTravel. A heartfelt thank you to them for making this journey one of pure luxury and unmatched elegance!