The Hillside Resort Siargao

The hotel is located quite in rhe center, 10 min walk from General luna center area. The hotel spot is amazing and well designed from the outside, i really felt in the middle of the jungle with very cozy and chill vibe. But, and a big but!! The interior of the cabins is old and not well maintained . When i arrived to the hotel they told me that they “upgraded” my stay, and put me in a family cabin of 2 floors (not comfortable at all cause the beds are upstairs and the stairs are very stiff). There was an horibble smell of sewers from the shower and the sink, just luck i had my own incense so i put it on every time i took a shower. Moreover, the lightning in the cabin is very poor, and mostly in the bathroom area. During the night i had lots of noices from the roof, like some animal is trying to come inside- which made me worried and get scared of going back to sleep. Also, the cabin is not sealed and i got tones of mosquitoes bites all over my body. Staff is nice but everything takes long time until its done. Overall - the place is very nice and the property itself is located in great spot! With very nice, relaxing and chill vibes. But i wouldnt recommend to stay in this place due to the lack of maintenance.

Poor quality staff (basically zombies) with poor English (this is a tourist spot). The jungle décor and vibe is very nice, but you have coconuts falling from 60m-high on your pathway, bungalows are old and humid, full of mosquitoes or other insects. No chairs because the room too small. The restaurant is always out of everything (the hotel is not in the city center), and as always you wait forever. For 60 euros per night, I don't recommend.

Dude with the braces was unprofessional and rude. Wasn’t helpful at all. Didn’t want to help me with my luggage cause God forbid he ruins his nails. He’s a bit of a primadonna. The owner shouldn’t hire someone who’s clueless about hospitality. If you want to be a successful hotel, hire professionals. Also, it would be nice if the staff were all wearing uniforms and not house clothes so we can easily distinguish them from guests. And why in the world is Mr. Brace/Primadonna taking personal ID’s of the guests and storing it on his phone? This is a big privacy issue. And the owner should learn how to run this property the right way and stop this madness. It’s crazy that you have your staff storing personal information of the guests on their phone. This a serious privacy issue. The pictures online are deceiving. Safe, tv, hot shower, Wi-Fi wasn’t working. Too many bugs and mosquitoes in the room that will eat you alive. The hotel smells like a wet dog. Why does the owner have her dog running around the hotel? If you’re going to have your dog running around the hotel at least disclose that so your guests can make informed choices and not get surprised by the stench around the hotel. Are you trying to run a business or what? Stains on the sheets, drapes and that mosquito net around the bed. You’ll wake up with bugs on your bed. Food? Nothing here to excite me. Maybe you should focus more on making quality and tasty foods rather than on focusing on how to make it look cute and instagrammable. That can only take you so far. This is like bait and switch. What you see is not what you get. The Hillside Resort, Siargao is like a ship that’s sinking really fast! Also, our 1,500 php ride/driver to the airport is probably related to your receptionist with the braces because he has the same unpleasant attitude. Also not very helpful and rude! To the owner, your hotel can be good, it can be better if you hand it to professionals who can run it better than you. Sometimes, it’s better to be in the background and let someone else who knows how to run a hotel run your business. This is the only way I see that this hotel can succeed. Otherwise it’s already failed. I will not comeback nor recommend your hotel to anyone. There’s a lot of issues and a lot of stuff that’s not working. There’s nothing relaxing about this stay. I couldn’t wait to LEAVE and was relieved when I did.

We thoroughly enjoyed our stay at the hillside resort. The staff were very welcoming and we loved the overall vibe of the resort. It was a very relaxing stay.

Property undergoing Improvements Property is undergoing improvements, and it needs it. Staff are great, always trying to help and make your stay better. Once the improvements have been completed, I think it would be worth the money we paid.

The only thing good was the food.. The pool was dirty, jacuzzi was used as storage, rooms were a tiny box, no hot water, no water pressure, and bathroom appliances were all broken. There were tiny, dead bugs in all of the cocktails due to a dirty bar. There were no towels in my room so I asked the front desk if I can get some so I can shower, and their response was “can’t you shower tomorrow?” When I said that I cannot wait until tomorrow to shower they said they don’t have any clean towels and that they are in the dryer. That was a lie because their dryer supposedly took 6 hours to dry. After 2 hours of begging they grabbed me used pool towels that were still wet. I couldn’t believe it.. Sad thing is they were very rude about it. This place should be taken off of *******. Message to management: The girls at the front desk are pocketing the money when guests order laundry service.