Alpen-Wellness Resort Hochfirst

We stayed at this hotel earlier in the year on our first ski trip to Austria. We have stayed in many five star hotels all round the world and I can honestly say this is by far the best service at a hotel we have ever received. The staff are so friendly & go above and beyond to make your stay perfect (especially Marcus in the restaurant who was outstanding …thank you). The hotel facilities are 10/10 (lovely spa), the location is 10/10 (ski in ski out) the rooms are kept lovely and clean & have everything you need. The food at breakfast and dinner was amazing, so much choice with varying menus. They were so accommodating as I’m gluten-free and I had more choice than at any restaurant I’ve ever been too. I’m not sure what else I can say apart from you will not be disappointed if you stay here. I can’t recommend it highly enough. We will be going back next year.

We are back from the wonderful Hochfirst , what a week! We had the Sky Suite and our boys shared a suite opposite our room. It was great to be welcomed by familiar faces and food is simply exceptional. While our rooms were definitely premium (over £1000/night inc food without drinks) accommodation and food is still so much better value than anything we could find at Lech for example. Worth it and will book again next year.

Nicht empfehlenswert! Man fühlt sich unfassbar unwillkommen und störend als Gast in diesem Haus. Die stillosen und peinlichen Besitzer legen beschämendes Verhalten an den Tag. Gegrüßt werden maximal Stammgäste, dafür protzt man peinlichst mit C-Promis, Porsche und Swarovski. Chefin wirft Gäste um 10 Uhr morgens aus dem Pool, weil sie ihn für sich alleine haben will. Das Personal ist zumeist freundlich aber weder englisch- noch deutschsprachig. Essen ok, Service beim Essen katastrophal. Falsche Gerichte, falsche Reihenfolge, falsche Getränke. Service an der Bar inakzeptabel. Poolbereich renovierungsbedürftig. Whirlpool 5 Tage lang defekt. Badezimmer in Suite ebenfalls inakzeptabel klein.

I don’t even know where to start to explain how outstanding this hotel is. This was our first time skiing in Austria and we will be back again next year to this hotel. I will recommend it to all our friends and to my travel agent community. This is by far the best ski hotel we have ever stayed in and probably the best service we have ever received from any hotel in the world. On arrival the staff were extremely friendly and super helpful. Check in was very quick & easy. Our room was lovely, spacious and exceeded our expectations. The facilities at the hotel are 6* and everything is immaculate and always clean. The decor is modern with an alpine feel and oozes luxury. Decorated beautifully for Easter too. The spa is amazing and has so many different things to offer including massaging water beds, infra-red sauna as well as all the usual spa facilities. It’s ski in ski out (you only have to walk a few steps to get your skis on). The ski rental shop the hotel recommended was super efficient and delivered us and our skis back to the hotel to a very organised & spacious boot room. The bar and restaurant are luxurious. Both the choice and quality of the food for breakfast and dinner was unbelievable. The personal service from Marcus in the restaurant was exceptional and he saw to it that my dietary/allergy needs were met and I did not want for anything there was so much choice. He went above & beyond as did the chef who personally came to see me and cooked me the most delicious gluten free pancakes. Everything about this hotel is 6* I could not fault a single thing. I highly recommend it. Book it you won’t be disappointed. I just wish we had discovered it before now.

I was slightly disappointed, didn’t feel quite the 5 star experience I had expected. I think the room was a bit of a let down, white artic still on walls which dated it a bit, as did the furniture. Limited tv channels, not sure why but we lost itv. Volume was set quite low too. The bathroom had been upgraded. We were a bit disappointed with the food too. The day we arrived there was the most superfluous buffet, oysters, prawns, but thereafter it was a basic salad bar that you might see in a Harvester. On plus side the spa is wonderful, big pool that was warm. Best jacuzzi. You can ask receptionist to book free transport to lifts or Hochgurgl if you don’t want to use the bus. There are lots of lovely staff who are very helpful. Our waitress may have been a little to quick to serve our next course. We were given a set menu plus an additional one to choose from which was a bit strange, however this may be for walk ins hence the need for 2. You can ski in/out via a drag then onto a very short red. Homewards is on a blue. Boot room is to left of reception via a lift. The ski area is excellent, defo go to Hochgurgl as the runs there are better. Mountain restaurants serve wholesome food and Weiss beer.

Perfect stay all round. Food superb. Rooms lovely - comfortable beds, good showers. Pool, spa and terrace gorgeous. Staff - reception, bar staff, waiters, cleaning staff - all lovely. Friendly, helpful, genuinely nice, happy people. Thank you 😊