Top Hotel Hochgurgl

Super Hotel mit sehr gutem Service. Check-in sehr unkompliziert und sehr nettes Personal an der Rezeption. Concierge service funktioniert super. Preis/Leistung top. Zimmer sehr schön und sauber und guter Zimmerservice täglich. Wellnessbereich sehr sauber und gutes Angebot.

From the moment you ring the bell for the parking lot, until the moment you leave again, everyone does everything they can to make it a wonderful holiday. I realize that this is not easy, but you do it anyway. A big thumbs up to everyone on the hotel team. I'm not going to single anyone out specifically, but everyone is doing their very best. See you next year

Aufgrund eines familiären Todesfalles mussten wir den Urlaub kurzfristig stornieren. Leider hatten wir keine Stornierungsoption aber ich habe auf Verständnis gehofft, leider vergeblich. Das Zimmer war nach unserer Stornierung wieder verfügbar und kurz darauf nicht mehr. Ich muss also davon ausgehen, dass das Zimmer neu vermietet werden konnte, dies weiss ich jedoch nicht und ist daher nur eine Spekulation. Ich hätte wirklich auf ein Entgegenkommen gehofft in einer solchen Situation, wenigstens mit einer Teilrückerstattung oder einer Umbuchungsmöglichkeit. Leider wurde gar kein Verständnis gezeigt sondern nur auf unsere Stornierungsbedingungen verwiesen. So eine Situation ahnt man ja nicht und wir haben den Urlaub nicht aus Spass abgesagt und sitzen nun auf den ganzen Kosten fest. Natürlich denkt man an die Unternehmerische Seite, trotzdem hätte ich bei einem Todesfall auf etwas Verständnis gehofft...wirklich schade und auch bedenklich...

Excellent facilities and friendly staff. Really convenient position on the slope right next to the chairlift too. The staff at the ski shop were also incredibly helpful and were quick to order in equipment that I needed for the next day. Would certainly recommend.

Fourth visit to Top Hotel. I always worry that the next visit won’t be as good but I shouldn’t have worried. We come for the location, service, food and facilities. In terms of location , I doubt anything can beat it, literally 10 metres from the ski lift with ski hire on site , perfect. In terms of Service the staff are great, very professional and attentive. They make time to chat even if they are busy . Many of them have been there a long time and some are new or on hotel school training but all are excellent and helpful. The food was great , the breakfast buffet as always very extensive and fresh. The lunch selection is lovely and the views from the terrace when the sun is shining is wonderful. Dinner menu was good I would say but the fondue is always top notch and I recommend it highly, always one of the key reasons we come here too. The wine list is extensive with good selection from reasonable price to of course very high end. The facilities are lovely, the pool (indoor and outdoor) , saunas and spa excellent. Our junior suite was ample size for my daughter and I. We had a lovely stay and everything worked seamlessly, from the housekeeping which was really excellent to the transfers to the airport all perfectly arranged and executed. Highly recommend and we would be very happy to return.

The staff created particularly good atmosphere, and were relaxed, friendly and helpful. Loved the spa with its supersteamy hammam and red light infrared therapy saunas! The food was beyond this world and Hochgurgl has one of my fave slopes of all times. I will be back