Lear Sense - Experience Luxury Hotel

The premises and the facilities are very nice (and priced accordingly). But this is the end of it. Management and operating staff (the important majority) behave and act as a third class rated hotel. We reserved all the 3 suites of the exclusive "Exclusive" area with the secluded pool, sauna and comfort area. But after arrival we found out that it was not exactly exclusive, but quite common, i e. for "only" 6 additional hotel rooms. Food remnants near the pool were removed after 24 hours, when we complained about the insects. Not to say about the fleas that are part of one of the coaches (apparently not something new). We had discount vouchers for the hotel restaurant, but the staff was not aware of it and it took half an hour to settle the issue (after we finished the dinner, close to midnight). But they really peaked in our last day. We were told that we need to leave the rooms by 11am, but we can stay for another couple of hours in the Exclusive zone (not exactly a treat, but we took it for what it was). But then a rude staff lady came to make sure that we left the rooms, and to inform us that we need to leave the zone as well, but we can use for the remaining time the regular hotel facilities (4th floor in the main building, with all the luggage...). 5 minutes later arrived a guy, who did not introduced himself, and in a very abusive, rude, threatening, pertinent and loud language told us to leave immediately. So we left, and will never consider this place again.

EXCUSIVE Hotel adults only

Gutes Hotel, aber ... Leider hat sich seit unserem letzten Besuch nicht viel geändert. Frühstücksservice sehr unaufmerksam, wenig flexibel und kleine Menüauswahl für Eierspeisen. Zimmerservice war ok, aber nicht aufmerksam, Bettbezüge wurden in einer Woche nicht gewechselt. Die Zimmertüren haben null Schallschutz und die Zimmer müssten dringend renoviert werden, einziges Highlight - eine ruhige Lage und einen schöne Gartenanlage.