Tru by Hilton Raleigh Garner

I Love this hotel , each time I go my experiences just seems to get better and better from customer services, the full breakfast to the cleanliness of the rooms. It also feels good that when you walk in or even call the staff knows my name. The staff is very knowledgeable about what I want and take care of me very quickly. I think I have met every staff from the GM Maria, Vanessa , Natasha , Nancy, David ,Tina and they all always have the biggest smiles on there faces and make me feel very welcome when I come in. Much appreciation to all of the staff at the Raleigh , Garner Tru by Hilton If you're traveling in this area stop by book a room and experience this wonderful hotel in person

This was my second time staying at this property and I found it just as clean and tidy as the last time I was there. Check in was easy and we had a room on the first floor. The room was clean and tidy, and the bathroom was well appointed. I love the shower, and the shampoo and conditioner were great. Breakfast was good, no complaints from me as I woke up starving. Loved coffee and tea at all times. Got up well before breakfast and had coffee and enjoyed the quiet of the lobby before breakfast. I will be back. I do love my Hilton properties.

This is a Hilton brand hotel? I thought that was the Hampton Inn. I didn’t realize that a hotel like this would have cockroaches in the elevators the size of my middle finger. The staff was so useless during check-in that I had to go back four times to get my keys redone so they would actually work for our rooms. Our reservation was screwed all to hell, even though I called them before arrival to ensure it was set correctly. And to top it all off, the air conditioner didn’t work worth a $*$$%* damn.

From the moment I arrived, I felt genuinely welcomed. The staff at the hotel were not only professional but also incredibly friendly and attentive to every detail. What impressed me just as much as the food was the outstanding service from Karen and Isabel Every server I encountered was kind, professional, and incredibly attentive without being overbearing. Will be definitely looking forward to coming back soon.

This hotel is always nice and clean as I have stayed here many times for work. I always enjoy speaking with Nancy and Linee while they are working the front desk. They always have a smile on their face and make me fill at home while I am out of town. They truly are the best.

Wonderful customer service experience! Welcomed by the bubbly Linnae and her laid back colleague Nancy. After a very peaceful rest (8.5 hour drive) David was very kind of n accommodating my request! If ever in the area again, I'll stay here without question.