Vieraskäyttäjä
27. maaliskuuta 2025
My stay was average at Narayani Heights. Following are a few of the pointers I would like to highlight that need improvement and attention:
1) Check-in process ; Though their checkin time is 12 PM, they made me wait 50 mins for my room. I was kind of tired from my journey but had to wait unfortunately. They have a lot of mosquitoes in their waiting area and this is a serious concern I feel.
2) Food; Food here is average I would say as it does not meet the prices they have marked. I ordered a grilled sandwich and it wasn't grilled at all.
3) Staff; The staff could be more polite and cooperative I feel. After a delay of 50 mins for my check-in, when i approached the reception to inquire about my room, the lady gave me a terrible look as if I am committing a crime. There was no one accompanying me to my room and I was sent alone. FYI, I have been to hotels before and was always accompanied by the staff till my room.
4) Room; The AC of the room was too chilled. I asked the staff to look into it but nobody reverted to my room to check it. I had to stay in that chilled room for hours.
So I would say overall it was average and I won't prefer going there again as I didn't have a good experience worth visiting again...
Käännä