Four Points by Sheraton Sonmarg Resort

Very comfortable and nice hotel.

It’s a very very beautiful property. The experience is totally worth it. Amazing hospitality by the entire hotel team. Everybody went above and beyond to ensure a smooth, memorable and happy experience for all of us. Restaurant team was especially very helpful and friendly. Chef Manish prepared special delicacies for us and these were very delicious. Server Gauhar was also very nice and friendly and elevated our dining experience. The GM (Nitesh) and front desk staff (Danish) was also very supportive and helpful. We visited the property for my sister’s birthday and we are very grateful to the entire hotel team for making this experience possible extremely memorable and happy for us.

Brand new property. Large sized rooms with heated bathroom flooring. Overall excellent heating in the rooms. Genuine warm hospitality from the staff especially in the restaurant. Complete breakfast with eggs and dosa live station. However limited ala cart menu for lunch and dinner. Definitely need to work on the menu. No recognition of Bonvoy status at check in. The management mindset is not that of an international chain hotel. There were latches missing on the door to the balcony and some other minor maintenance issues in the rooms. Reflects on the top management at the hotel. Overall minor improvement needed and this will be the go to hotel in ********.

Amazing view from the rooms. Food was decent. Front desk - The front desk staff was at best average and did not receive even a courteous smile during our stay. While checking out the approach road was covered snow and we were dependent on the hotel vehicle to drop us to the main road which would be 500m away. They have just 1 car doing the rounds and with 4 families checking out, the waiting time just to get dropped off reached 30 min. They could have been easily better prepared for this. Room maintenance - Even though the hotel is a new property, the room already needed maintenance. The shower area was getting clogged, the sockets were broken. Facilities - Considering the grade of the hotel, the hotel had no amenities. Just the rooms and the restaurant. Room size - could not have been smaller

Very cosy and comfortable stay.