Serendib Beach Hotel

Not the best choice. This was our third stop in Srilanka, this was suppose to be our stop for the Anniversary celebration, booked 2 nights considering we will relax but resort has lots of issues. The property looks totally empty and old. Lots of opportunity as it is sea front resort but looks like the hotel owner can’t upkeep the maintenance. Room- AC does not work, we had to shift our room in the 1st night after coming back from dinner to rest. As there were no king bed, we slept in a twin room on our anniversary day, very disappointed. WC was dirty and water was muddy. Restaurant and Room Service does not have any offerings, selection of food in buffet was poor and only local food. Being a tropical place, there were no choices of fruits. No seafood was available when we asked. We had all our meals outside except for Breakfast. The only good thing was the pool and the beach access. Requested for balcony with sea view so we got it. Wifi had a good connectivity. Given a choice between bentota and Colombo, would have stayed longer in Colombo. Bentota is just ok and not great.

Me and my wife stayed there for 2 days, being the second day of our anniversary. I would strongly not recommend this hotel as it has several issues. Rooms - we had booked a room with king bed and got it. However the AC stopped working in the night and we had to move to a different room where they wanted us to stay in a twin bed room being a husband wife spending our anniversary. And the more surprisingly, when we had to change the room coj of no option, staff were watching me n wife carrying our luggages by ourselves from existing room to the other. They didn't even bother to help. Room sizes are good but very very poorly maintained. Sea facing rooms have good views. Food and Beverage - the most pathetic part is their F&B. Chipped, stained crockery, cutlery and glasses. Buffet looks and feels absolutely horrifying. Choices are very local, limited and not as per international standards. So international people be very careful choosing this place. We had only breakfast and avoided any meals. Fruits are very cheap anywhere in Srilanka but they give almost nothing only 2 choices - watermelon and papaya that too also almost very prior stage of being rotten. We had food in both the days in different restaurant which is nearby and amazingly good. Room service menu has sandwich, pasta, and soft drinks. House Keeping - almost doesn't exist. They don't have any kit. No duvet, so if u feel cold just put the ac off and then when you feel warm put the AC on which may hamper your sleep. The 2nd option is you can ask for 2 - 3 bed sheets. Insect and ants almost everywhere. Overall very lousy hotel. You can search other hotels nearby where the rates are almost same but they provide great experience.

Wir waren vor 2 Jahren schon einmal hier! Damals hat alles gepasst und es war wunderschön! Dieses Jahr: unterirdischer Service, Essen furchtbar! Billigstes Kokosöl zum Braten, auch für die Eier morgens, nicht essbar! Um das Braten in Butter musste ich jeden Morgen neu betteln. Abendbuffet null Abwechslung, alles kalt! Kalte Getränke, Fehlanzeige, kein Bier an 2 Tagen, warmes Soda! Beim Manager beschwert, Achselzucken geerntet! Wir haben dann in den schônen kleinen Restaurants im Ort gegessen. Ein Wochenende war eine Gruppe aus Colombo im Hotel, ca 40 Leute! Die haben nur gesoffen, Karaoke gesungen, im Pool Pommes gegessen( und diesen komplett zugesaut) und Lärm gemacht. Beschwerde beim Manager: exakt! Morgen wären die wieder weg! Sogar unseren lieben Tuktukfahrer haben die beleidigt und geschlagen! Wir haben dann das Hotel verlassen , sind in den Beach Club geflüchtet. Volltrunkene muss ich im Urlaub nicht haben! Eine extrem unschöne Erfahrung. Wir haben das dann der Hotelbesitzerin vorgetragen, sie hat das bedauert. Geändert hat sich nix! Auch am Service nicht! Dass wir nicht mehr dort gegessen haben wurde auch nicht zur Kenntnis genommen, ich hatte den Eindruck, das kam grad recht! An einem Abend hat der Hotelbesitzer mit Freunden ein BBQ veranstaltet! Wir hofften sehr, dass wir von den leckeren Grillsachen auch was bekämen! Ebenfalls Fehlanzeige! Für uns gabs eiskaltes Huhn! Ein absolutes No-Go! Fazit: Nie wieder Serendib!

the room had a good view of the sea and pool.The staff is also super friendly.For a budget mid range,it is a good hotel. Maybe they can improve on the TV channels offered and the WIFI connectivity.Rest all was good