Porto Alegre Hotel

This hotel was dirty and old. There was mold in the bathrooms. The bedding was uncomfortable. They didn’t properly clean the room. I pulled the comforter off and there were stains and a dead fly. The closet and drawers smelled bad and so did the hallways and elevator. Every time we used the sink a soapy foam would come up of the drain on the bathroom floor. The shower curtain was disgusting. The staff was not courteous or friendly. A pair of my shorts went missing during the trip and I asked them several times to look for them. They never found them. One day we accidentally spilled a drink in the hallway by our room. I notified the reception and she didn’t have access to a mop. She handed me paper towels instead. They also didn’t supply us with enough toilet paper. They never replaced the soap in the room either. They didn’t like to give clean towels. The breakfast was not very good. The coffee was instant and the juice was not fresh. I noticed a lot of times the food was leftover from the day before. They were also oddly strict and rude. They didn’t allow us to even take a cup of milk to the room. While enjoying the pool one morning one of the staff members came out to tell the kids at the pool they are not allowed to jump in. No iron in the room so I used my portable steamer. The steamer accidentally stained the sheet. They were quick to charge me 35 euro at checkout for a scratchy sheet they probably had from 1980. They didn’t compensate me for the missing shorts.

This hotel was fantastic! The rooms were spacious, with incredibly comfortable beds. I loved the breakfast—so many delicious options! The staff was amazing, and the beach view was stunning. Perfect location, just 15 minutes from the center of Chania!

Ho fatto una settimana di vacanza nel mese di giugno 2024 . L'hotel è molto bello la camera ampia ed i letti comodi l'unico piccolo inconveniente il bagno con la vasca e la tenda per la doccia, in ogni caso ci si può adattare. La receptionist Roula gentilissima e simpaticissima , pronta ad aiutarti in tutto . Posto strategico per le varie escursioni e a pochi km dalla città di Chania.

Tutto bello,solamente il mio bagno 215 con vasca e tenda non molto comoda, ma la camera pulita,con frigo e congelatore, aria condizionata, balconcino fresco e stendono biancheria. Lo consiglierei a tutti quelli. He vogliono comodità e tranquillità.

I just had to share my fantastic experience at the hotel I stayed at in July! From the moment I arrived, the staff were friendly and professional, making me feel right at home. The location was perfect, being close to a beautiful organized beach and just a short drive away from the city. Plus, the fact that they offered free parking was such a bonus. I felt like I got great value for my money and I'm already planning my next trip back. Can't wait to visit again!

Excelente estadia, atendimento, café da manhã maravilhoso! Voltarei, com certeza!