Vieraskäyttäjä
4. heinäkuuta 2025
Shieldaig Lodge is an amazing site as one approaches the location. The lodge is imposing in size and has the image of a golden period in time, where the upper class lived in luxury. The vegetable garden, the lawn approaching the loch, the benches set up in front for guest relaxation, even the croquet wickets in place set the expected tone of a quality overnight stay at the Lodge. One would expect that the service in a facility such as this would match the ambiance of the facility. One would expect, but would be disappointed. Upon entering the building, we approached the individual seated at a desk, who was in conversation with another person in the adjoining room. In a matter factly manner he provided the room keys, directions to the two rooms on two different floors, pointed out where breakfast was to be served and that was it. While we didn’t ask for assistance with luggage, we found it odd that in each of the stays over the previous five days, at far more remote, and candidly far less ornate or opulent locations the hostesses (each of them women) showed us the rooms personally and assisted with luggage. As we gathered our luggage it was noted that he had simply returned to the conversation with the other individual. If one is going to charge well above average rates, it seems to me that the service and the professionalism of the staff should match. It didn’t. The rooms were adequate for a nights stay, but are in need of touch up. The window in our room rattled with the breeze, which we fixed by jamming a piece of paper in between. Should this be required in a place that charges such rates? On a positive note, the breakfast was excellent with service by a charming young woman, who smiled, and genuinely seemed intent on making the simple breakfast meal memorable. From an employee standpoint she was the shining star and should be commended. Instead of referring to each issue as negatives, I’d prefer to call them areas of opportunity to make this truly a memorable stay.
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