aneehs4
31. elokuuta 2024
Having booked Shieldaig Lodge for a birthday stay, I was concerned by recent negative comments on TripAdvisor and almost cancelled at the last moment. I was impressed at the General Manager’s personal response; her appreciation of reviews, her re-assurance on the hotel’s commitment to addressing complaints, no matter how minor, and her personal concern that any guest would have an unpleasant stay. Having spoken to her, as well as exchanging emails, my wife and I decided to stay as planned. We are delighted that we did and that the negative reviews did not lose us a memorable, high-quality experience. The setting is stunning. Our welcome was warm and engaging. The décor, based on recreating a last century hunting lodge personality uses Harris Tweed, in particular, to create an understated elegance enhanced by memorabilia and artefacts. The public area furnishings are sumptuous. Our room was immaculate and well-furnished with a modern bathroom (great shower and underfloor heating). Dining was exceptional, both dinners and breakfasts, based on local ingredients – from scallops to haggis! The wine list was impressive. Staff were efficient and engaging. To run a hotel in such a country area (the Lodge is just off the NE500 tourist route) is undoubtedly a challenge, but Shieldaig Lodge rises to that challenge with style and substance. High quality hotels are not budget-retreats, but the costs here are in line with comparable luxury hotels where we have stayed in rural Scotland. The key of course is value for money. And yes, we had great value here. No hotel can claim the perfection that they and their guests aspire to, but to admit to and address guest concerns, is the sign of a well-run hotel. We will return and would certainly recommend Shieldaig Lodge.
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