Madeira Regency Club

Hotel magnífico Staff excecional Quarto soberbo Limpeza soberba Piscinas magníficas Pequeno almoço muito bom Roof top soberbo —————————————————————————————————————————————————————————————————————— —————————————————————

From arrival to departure the whole experience was superb. The welcome, the staff, the lovely aroma throughout. The facilities, restaurant and bars and the great location. Absolutely top class and lovely to be able to share that directly with Ricardo in the elevator between floors!

Como vem sendo hábito, de alguns anos para cá, sempre que visitamos a Madeira, ficamos no hotel NEXT, isto porque a equipa é fantástica e sentimo-nos como em casa. Temos de agradecer toda a hospitalidade a todos. Viva a Madeira com um grande contributo do hotel NEXT

Stayed at the hotel for seven nights and thoroughly enjoyed the experience. The hotel is really modern, in a really good location just at one end of the port. Admittedly it’s on a hill but then again what isn’t in Madeira. Pool area and the bar/restaurant at the pool were fantastic. It’s also really accessible as there’s a lift down from the main hotel. I appreciated the little personal touches and the staff really went out of their way to make you feel special. Loved our stay and will definitely be coming back.

I chose this hotel as it was well located, being close to restaurants and supermarkets and a 10 minute walk into town. I spent each day out of the hotel exploring Madeira so did not use any of the facilities. I also did not eat at their restaurant as there are so many excellent restaurants in Funchal. The staff were all friendly, from receptionists to the breakfast staff to housekeeping. The room was a good size with a comfortable bed and I slept well each night I was there with no noise from outside or from fellow guests. I did not have a suitcase rack, however, and when I enquired about this I was told that my room was too small. The room was much larger than (3 star chain) hotel rooms I have stayed in in the UK and Western Europe which all have suitcase racks as standard. Unfortunately, despite my request this was never provided so I had to leave my suitcase on the chair for the 5 days I was there. As such, I could not use the chair at all. Providing a kettle, cups and a bottle of water without tea and coffee was also very odd and not something I have encountered before. There was a notice advising guests to purchase these items from the hotel. Considering that teabags were freely available at breakfast I doubt that anyone would have purchased them! The shower had good water pressure but the half door meant that water splashed onto the bathroom floor, soaking the mat which made no sense. There was also no shelf in the shower for my toiletries which was inconvenient and not expected of a 4 star hotel. On my last day I returned to my room after a day out to find that my balcony door had been left open! I only realised this after some time (with the AC on) when voices outside appeared very loud. I have no idea why the cleaner opened that door in the first place, and being on a lower level I could have been a victim of theft which I thankfully was not. I urge management to train their housekeeping staff properly. I have never encountered a balcony door being left open at any of the hotels I have stayed at anywhere in the world. The hotel had a good selection of breakfast with hot and cold options as well as a variety of pastries. Given the variety of amazing fruit growing on the island the breakfast fruit selection was stingy. What I thought was orange juice on my first day was not freshly squeezed but something that was orange flavoured so I did not try any of the 'juices' again as fruit juice in a 4 star hotel should be actual fruit juice and not an imitation. I also requested an omelette on a couple of the days I was there as I saw another lady ordering one. I doubt that many of the guests knew that they had the option of requesting eggs cooked to order as it is not publicised and I had to approach a staff member to request this.

Another fantastic holiday at the NEXT hotel, the NEXT hotel has become our default choice when staying in Funchal. The staff are so welcoming & helpful during our stays. Would definitely recommend to anyone visiting the city of Funchal to stay here.