Hotel Do Centro

Superb location is absolutely perfect. Supermarket next door follow the street to your right there is a heavenly Gelato shop. The staff were great offered a lot of support.

I stayed at the Hotel do Centro for three weeks via a Jet2 package holiday. On arrival, and throughout my stay, all of the staff at this hotel were really nice and friendly, always saying hello or good morning, with one member of staff even welcoming me in the morning by name. The cleaning staff do a wonderful job with the room cleaned and towels changed every day of my stay. Again the staff at breakfast were also friendly with a morning, Bom Dia. The room itself was basic but with a comfortable bed and air conditioning. The shower was powerful with instant hot water. What I liked best, having stayed in Funchal five times previously, was how quiet it was at night compared to every other place I have stayed. With regards to things that could improved: 1) there is only a single power socket in the room. Thankfully, I had read reviews before staying and took my own trailing socket with me which meant no issue. 2) no kettle or coffee making facility in room. In all the hotels I have ever stayed, ie hundreds, this is the first time there has been no kettle. As someone who drinks several cups of coffee per day, I had to regularly go out for a coffee which ended up more expensive than it should have been. Come on Hotel do Centro, a kettle should be a minimum requirement!!! 3) it was suggested during my stay that I would need to move room part-way through my stay. This was unacceptable but thankfully resolved without the need to move. 4) the breakfast is almost exactly the same every day. When staying a few days, or perhaps even a week, this may be fine but three weeks of the same cheese slices, same processed meat, etc. got very boring. Would I stay here again? Absolutely, yes but I would be wanting a kettle next time.

Awful service and reception, booking system doesn't work. We booked on line , arrived and they had triple booked our room ,we were met with ,we are full ,the woman at reception was shouting at us to move on ,she refused to give my money back which was paid in full and didn't care ,our bolt driver got out to help and she was shouting at him as well . Shocking service .

I stayed in this place a year ago and what a dirrence! The personnel is really rude. Cleaning is not done properly! The breakfast lady has long hair and they are just in the food too.. she is late and coughing to the food.. not nice at all. Will not go again!

I do not recommend this hotel If you need a parking spot don’t rely on what it says here on the booking portal. I advised them before my stay that I would need a parking spot but they couldn’t provide it because they don’t really have a parking space. There a just a few parking spots in a partner hotel so you depend on being lucky or not. The staff at the reception was not helpful either. Breakfast was below standard. 1 hour after opening time the buffet was very empty. When I mentioned it to the staff the answer was that it’s just a simple basic breakfast. I believe there is a difference in a basic breakfast or empty buffet and I should not have to ask to refill the food. Although my stay was in November the room was so hot and air conditioning wasn’t working properly and was really loud. The only good thing to mention about the hotel was the location.

Hotel centrality located, quiet at night with easy access to restaurants and cafes nearby. Room comfortable and staff very helpful.