Every single member of staff at The Reserve, from Sergio at the pool upstairs, to Rodrigo, Diana, Mariana, and Jessica at the front desk, to Marta with room service, to Laura, Juan, and John at the Jacarandá Club restaurant, to Ron Paul out front, made me feel completely taken care of. The amenities, communication, and attention to detail for Reserve guests goes above and beyond any hotel I've stayed at. Would recommend this hotel to anyone visiting Madeira.
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