Residence Hotel Hakata 20

The Hotel is well located, new and clean. It has a selfservice Check-In. Here i had a huge issue. In the process of checking in the system showed me that i still had to pay 200 yen which is 2 USD. This is the local tax. If i dont pay, i dont get access to my room. Then the System tells me that i can not pay in this process and I should pay at the reception. Hey there is no reception. There was a telephone number. So i called Thema and all i got was a very polite lady but as expected her english capabilities were not good enough to unterstand my issue. Finally i found a Chat. There i showed pictures of my issue and they resolved it remotely. I told Them that the Telephone call was 12 USD and all they offered was a late checkout which i could not use since my flight was at Noon. No refund just nothing. They took 1 hour of my time plus 12 USD because of an issue they created. And if you accept foreign travellers why does your helpdesk not speak propper english?

Pleasant small apartment style hotel in a good location near restaurants and 10 min walk to subway. No staff visible so check in requires use of password emailed in advance. Washing machine is a plus.

I love the location of the hotel as there is a lot for good places to eat and easy to travel from however the wifi sucks and it’s not the cleanest as there is a lot of dust and I found a used plaster.

Hotel's location is so convenient to everywhere and many nice restaurants nearby. Room is clean and neatly, size is relatively good enough compared to other hotels in Japan.

All good except my room got issue with the wifi, in the end manage to connect to other floor wifi. Good location, easy check in. Big room got couple.

Very nice location, amenities is very good. Place is very clean & safe. The only troublesome thing is during the self check-in takes up alot of time to manually fill it up. But check-out is fast and easy.

Location perfect, the good ramen place was really close by and everything was walkable.

The hotel is quite Hi-tech you should pre register online once you do a booking in order to receive pin to do check in and get your room no. Hotel itself super clean but no daily cleaning service. Surround hotels has convenience store. In room itself provide all amanities and you can wash your clothes as in room provide washing machine. And you can do easy cooking in room as well. Room is quite big you can store your luggage in room.

it was clean and nice place but you one thing is not good yOu don't have a bath robe for your guests,i kindly suggests that you provide it tOo for your next guests for your better reviews and have a lOt of customers tO book on your property...thank yOu we will book again soon,