Motosu Phoenix Hotel

This hotel is a great relaxing retreat for solo travelers, couples, friends, and families. The onsen is clean and refreshing. The rooms are spacious and clean. The buffet offered had an expansive selection and was filling. Service was excellent however English-speaking is limited. We had no problems using our translation app! It is close to beautiful lakes as well as the Aokigahara forest & caves.

Amenities Kettle didn’t work. Could not be replaced. Heater didn’t work and could not be fixed. We were freezing for days. Got extra blankets and a shoulder shrug. Cleaning I had incredible dust allergy in the room. Could barely breath. That’s doesn’t usually happen unless there’s heaps of dust. Very disturbing. Hotel Overall very run down. As if someone had a great idea and then didn’t finish and/or didn’t maintain. Run down tennis courts. View of my Fuji Can’t really see it. You can from dining room and that is it. Not from lake or anywhere else. So don’t be mislead. Location It’s lovely and quiet. Depends what you want. 20 min from town. Shuttle busses and tourist busses. Just be mindful of time and get day passes or it sums up days. Hotel shuttle to station is free. Shuttle bus Make sure each day the ask when they leave/return. Time changes without warning and if you miss it you have no way back past 6pm. Driver was very nice. Food Was OK. Typical buffet. Not issues. Staff Friendly but barely speaks English. This is he eternally the case, so get Google translate.

The smell is unbearable! Worst hotel food of my life. We booked seeing the good reviews and photos online, only to come and see a completely different reality - the hotel has a moldy smell everywhere, the staff seems lost and confused, they speak ONLY Chinese (not Japanase, not English), so they could not answer any of our questions. The windows in this place are never opened, the rooms are not clean. The location is inconvenient as it is a bit far from the bus stop, riddled with steps. The path leading to the hotel from the road is asphalted. The breakfast and dinner are terrible! I could see the food from the evening before still being displayed for breakfast. Everything was cold and hard, tasteless. Avoid this accommodation unless it is last-minute.

Easy & good location. Meal selection very nice one. Main staff very kind & professiona.. Exept reseptionist when arrive. She told whole different Building to stay. He told me that the rooms in different buildings are similar.. They are not. This was rectified.. after a couple of attempts