Samurise Kura

離河口湖車站3分鐘步程，房間書桌+上鋪，舒適床鋪，共同衛浴（有隔間)，經濟實惠

มีจำนวนห้องไม่มากจึงเงียบสงบ ทำเลที่ตั้งดีมาก อยู่ใกล้สถานี เดินเพียง 5 นาที ห้องน้ำสะอาด

入住的資料有一些問題之外其他都還好，傢俱有些是有缺陷的，像是燈籠的下緣是破的，可能是為了省錢沒有換新的

Mentioned at booking platform room with attach toilet is not true.. This house only have common toilets. Need to do self.check in, need to WhatsApp or call if required any assistance. The bunk bed not very stable, making noises when turning regardless upper or below bed.

Comment peut on louer une chambre d'aussi piètre qualité à ce prix. Un lit en mezzanine où l'on ne peut tenir assis tellement on est près du plafond. Un lit qui grince affreusement au moindre mouvement. Et pour entrer dans le lit il faut se faufiler entre celui-ci et la clim. Pour passer une nuit à peu près décente j'ai dû descendre le matelas par terre. Ajoutez à cela un check in électronique avec tablette car il n'y a personne à l'accueil. Cette merveille pour 35 euro ! Le lendemain à Tokyo j'étais logé magnifiquement pour 50 euro. Cherchez l'erreur. Établissement à fuir !

Staying at Sumarise Kura was a huge disappointment. Be very careful. We booked a room with a private bathroom and toilet and trip.com confirmed it in our booking details. However, Sumarise Kura DOES NOT HAVE rooms with private bathrooms and toilets. Everything is shared! No hotel management could help you with requests. Checking in is done on an iPad at the entrance. The hotel does not have any staff present. We shared the hotel with very loud students. The walls are thin and to open your room door, you had to use a very noisy locker. We fell asleep late and woke up many times during the night when people were going to the bathroom. The hotel was clean(only the rooms), but very uncomfortable and noisy. I used WhatsApp to contact the management. They did not know their hotel was advertised on trip.com and stopped responding after a few messages. I still have not received a refund from trip.com. I am only getting emails that they are verifying the situation with their partners. This is very dishonest behavior on their part!! The services provided by Sumarice Kura are far from what is advertised on this website!!