Vieraskäyttäjä
7. tammikuuta 2025
Terrible let down for my 60th birthday treat. Two of the Sunday dinner meals pre ordered were gluten free. When mine came it was the size of a small child's meal. A small slice of pork the size of my phone screen by the time I had removed the fat . 3 roast potatoes each the size of a new potato, 3 bits of parsnip, 3 carrot sticks and 3 very under cooked green beans. No apple sauce. The meal took me 5 minutes to eat and I was still hungry afterwards. The staff came round with a dessert menu which they left on the table. There were no gluten free desserts listed on the menu which made things very awkward for my children who had organized the meal as a birthday surprise for me. My father was also gluten free and was struggling with his age to understand he couldn't have a pudding. Luckily my daughter had bought a cake along for me so we asked for that to be bought to the table. We cut the cake and then as everyone had nothing else to eat or drink the celebration was bought to an abrupt end. We paid our bill but were asked three or four times if we were willing to pay a service charge on top. We did not, the food was awful, inadequate, the staff serving us never came to our table to check if we required anymore drinks through out the whole meal. The dessert menu was bought to the table but no one ever came to take any order from us for either puddings or coffees etc. We had to ask for our cake box back so we could transport my cake home, but it had been ripped open so badly we weren't able to secure the cake resulting in it tipping over on the journey back spoiling it. I would have complained at the time but I didn't want my children to feel bad as they had booked this family get together off their own backs. I know they felt awful about the situation too.
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