Holiday Inn Express Frisco Legacy Park Area

The hotel environment is quite nice, but many things in the hotel room are broken. The bathroom exhaust fan and ventilation system are not working, the microwave is unusable, and the room phone doesn't work. Additionally, the staff's progress is very slow, and they only take action after being repeatedly urged. Therefore, I can only give it two stars.

Great location for access to the cowboys star facility.

This hotel knows how to make reservations but doesn't know how to hold reservations. I was bumped and had to make other last minute reservations at another hotel.

Poor WiFi. Bathroom ceiling all overs with mold. The middle door hinge is completely gone. The door holds with 1 screw from the upper hinge.

Horrible beds, stained carpets everywhere outside the rooms, poorly maintained

I never review anything online, but in this case, had to. I see that I should have read the reviews before staying here. In the area to visit family. After checking in and seeing the state of the building I immediately called customer relations for IHG and tried to have my rate honored at another nearby Holiday Inn Express location, to no avail. I spent 3 hours on the phone to various departments and never got a final call back for any resolution. The people working there are perfectly nice but it is not their fault that the facility is falling apart as it apparently awaits its renovation. Meanwhile, it should not be open. A partial list of issues: filthy walkway to entrance, horrible smell in elevators and hallways, stained carpet in room, furniture with mismatched upholstery (using term loosely), loose tiles in bathroom and lobby floors, stained sheets, hole in towels, wood on doorframe to room gouged as if it had been broken into. On day 2 I let the front desk know that the remote was broken. They fixed it while I was out all day - that's the good news. Unfortunately when I returned to the room at 11pm the door to my room was open with the TV blaring. I returned to the front desk and the manager went into the room to check and make sure it was safe. Do not stay here. I have stayed at Holiday Inn Express locations many times but now know that I can't count on it.

Unfortunately, I suggest finding somewhere, anywhere, else to stay. I stayed 5 nights for business 12/10-15. Daily, I had to go to the front desk for towels and wash cloths as they were never changed out, counters not wiped down, or trash cans emptied. That's just the bathroom. Nothing else done in the room either. I had a polite conversation with the Mgr, Sara Hedberg, about the situation after the 3rd night stay hoping that she would help. She was very nice - but the same thing happened the next day. So nice does not = competent. I stay at Holiday Inn Express throughout Texas for business several weeks out of the year. This is the absolute worst location to date. Again, the worst. I would have given a zero rating if it was available. I have to stay 4 more weeks in Frisco in January 2024 but, even though this is the closest to my work location, I will never stay at this property again. I'm doing you a favor here - do not stay at 3400 Parkwood Blvd in Frisco.

The decor is a little worn but it is clean. We stayed two nights but got no maid service. There is a limited breakfast but ok for a quick bite. Pool is nice (not heated). Very family friendly and a great location. Staff is excellent and very engaged. Inexpensive so you kind of get what you pay for. We would stay here again based on the location

I have never had a poorer experience in the hospitality industry. I have left maybe 3 bad reviews in my life and in general, do not rock the boat, but this stay cannot go unreviewed. I have stayed at Motel 6’s which are 5-star compared to this place. Firstly, it took forever to check-in. Second, when we entered our room the free-standing dresser was leaning to the side. We asked the front desk person if there was anything maintenance or anyone could do about it. He came and checked on it and when he moved it, it broke he did not bat an eye and told us when we asked about the possibility to change rooms, he said first of all, "NO," and we should stay here because quote, “We were lucky because there are some people in the building who have no AC.”! We were flabbergasted but we tried to stay positive and just asked if the maintenance crew could come later and just accepted it. He said they would not come until tomorrow as it was their day off, but he did not know if they would make it to us due to the backlog of issues. We were still peeved but we just shrugged it off. Then we noticed one of the beds was broken and sagged in the middle. Again, we just moved on. Then one person in our party wanted coffee in the morning. The coffee maker did not work and spilled hot, coffee "flavored" water everywhere except the cup. We had to use all but 2 hand towels to mop it up. They almost refused to give us more towels even though we told them what happened. We had 4 women in the room, we needed more towels even if that fiasco did not happen. After asking and pleading, they gave us 2 body and 2 hand towels. We got ready for the day, took some breaths, and looked forward to going out and coming back to perhaps at least a few new towels and our old, drenched towels taken away, which we left in an area of the bathroom accessible to the cleaning staff but not were it would make the whole floor slippery and endanger the cleaning staff. I am not trying to pat ourselves on the back, I am just trying to emphasize that we do not as individuals ever blame desk or floor workers unnecessarily that are trying to do their job especially when they are not being rude. This is clearly a management and owner issue but I will mention some workers were just stone-faced and very annoyed that guests were asking for help and requesting towels. Apparently, we were not the only hotel guests having issues. That being said, we came back from a long day to damp towels still there, a broken dresser, and no sign any staff had been there at all. On top of all these issues the shower drain was broken, the handicap-accessible ramps were very unsafe (lots of cracks and uneven sidewalks as well as not a well-lit parking lot). I mention this because they also were unable to give us a handicap-accessible room and one of our members has a broken leg even though we asked ahead of time. At one point we considered asking for a refund and going to another hotel, but our stay was non -refundable, which w