reddelicious1981
23. toukokuuta 2024
The room was clean and well appointed, the mattress was very comfortable with quality linens, the AC worked amazing, and the front desk staff at check-in were very friendly and accommodating. When I requested help bringing my bags from my car to my room due to my disability someone was immediately called to assist. However, that’s where the friendliness and assistance stopped. As someone with a disability, I requested an accessible room, which I was not given. The room was located at the end of the hall, forcing me to walk more with my mobility device more than I should have to get to the elevators. The bed was way too high for me to get into comfortably, the shower did not have a seat. Why my request for an accessible room was ignored I really do not understand. The morning staff seemed to be unaware of my disability issues as well. I had ordered breakfast delivered to my room. I was called 20 minutes later and told there was no one available to bring it to me and that I would need to come down and retrieve it myself. I told her it really was not possible as I am disabled, and she said she would try to find someone but didn’t know how long it would be. By the time I did get my food it was nearly cold. When I called again an hour later to request assistance with my bags as I was checking out, I was told by the same woman rather rudely, “Ma’am we have carts in the lobby you need to use.” I reminded her again that as I am disabled I could not do this myself. She huffed and said, “Well, we don’t really do that.” When I told her that there had been no issues when I checked in about being assisted and that I didn’t understand why in 14 hours they suddenly don’t offer assistance to disabled customers, she very irritatedly said, “I’ll see if I can find someone.” About 15 minutes later someone did come to my room and assisted me with my bags. The hotel is actually very nice itself, but there’s a lot of work they need to do to accommodate guests with disabilities. There needs to be a fair amount of training for employees and some sort of compassion and respect shown to those who require assistance, which should be done at every hotel in this country, including Hotel Indigo. I’m sad to say that this particular hotel missed the mark for me.
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