Vieraskäyttäjä
29. helmikuuta 2024
I visited on 18th August 2019 with my twins, mother and partner. It will be be the last. Our family has 4 generations who have all attended through the years as well as my parents having their wedding reception there, now all tainted by such poor food and service. I ordered the chicken and ham salad and couldn’t eat the ham as it was grey!!! A member of staff agreed with me there was a problem and spoke to a colleague for advice. On return, was told I could have 10% off!!!! That’s wasn’t good enough. I’m glad I didn’t eat the ham. It clearly wasn’t safe to eat. We had to ask for toast as well as butter and spread which should all be included with high tea. I also contacted the hotel via social media after this, and received a public message stating they sent me a private message. I was offered to return with my family for a free meal. Sounds good??? I accepted the offer only never to hear back. I then sent another message and they haven’t responded to that one either. Absolutely disgusting and clearly don’t care. We have never been treated so appallingly and the previous owners would never have done that.
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