Vieraskäyttäjä
8. elokuuta 2024
I had a very good opinion of this hotel chain, we have used it for more than 14 years throughout the USA. But... The sheets were dirty. We reported it, they only gave us another set, which, by the way, was also dirty. We went shopping in the area and we bought some clothes, which we hung in a closet next to the bathroom. Unfortunately, when we left the hotel, we forgot to take those clothes with us. The next day, we called the hotel to inform them that we had forgotten our clothes in the closet and at the reception desk, they gave us a lot of thought, they told us that there was nothing in the area they designate for forgotten things. They asked us to call back later. After more than 5 or 6 calls to the hotel and with a thousand and one excuses, they ended up saying that maybe, those clothes had been distributed to them by the cleaning staff and that there was nothing to claim. That's stealing. I have to think that there is a policy for forgotten objects, which they don't respect. Those clothes were in the closet, who else took them? Never again... I'm going to write a complaint to the corporate.
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