Anonyymi käyttäjä
16. maaliskuuta 2025
Booked 2 rooms 2 nights for a family of four. Kinda disappointing with the service quality provided by the hotel esplanade. Totally unimpressed at all. Take a midnight flight and reached Perth at 5-6am. Drive to esplanade hotel ard 9-10am. Though understand that we have arrived very much early but thought that the hotel can assist in at least provide one of the rooms to freshen up. Waited 5hrs until 1350hrs before 1 room can be provided reluctantly. However I do saw reception give early access to many others who came later. Wonder if it it because I am an Asian and race card is being played to perfection to adhere to the standard timing.
The swimming pool and gym were not maintained at all. And worse is the ant issues. I have left an empty orange juice glass on the table and I came back, it was filled with 50-60ants. Guess the pests control was not well managed here.
Think the only saving grace is the proximity to Fremantle market, town area, and the terminal to go Rottness island. May need to rethink and strategize to continue to become one of the better hotels in Fremantle and not solely just replying on past reputation.
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