Visitation Hotel Frederick, a Tribute Portfolio Hotel

Excellent location for shopping and dining; quite and convenient.

Loved the Visitation Hotel in downtown Frederick, MD. Beautiful inside and out. Walking distance to many restaurants.

We recently stayed at Visition for a family wedding. We were so hopeful that it would be a great hotel option in the heart of Frederick, but our experience was very disappointing. My husband and I booked a Traditional Studio, while the bride had the Bridal Suite. High-level issues were: - The in-room telephones did not work in either room. The front desk told us at checkout that the phones had 'not been connected yet' in the area of the hotel where our rooms were situated. - Various electrical outlets did not work throughout both rooms. This was a bigger deal in the bridal suite, where they needed all available outlets. - The A/C in our room did not function. All but 1 window was painted shut. - The hallway of our building was being used as storage for multiple Ruggable boxes. - A large portion of the parking lot was being used for construction staging, which was not evident from the website. The largest issue that prompted me to write this review was that the fire alarm went off twice while we were there. The first time it went off, I was in the shower, and exited the building with only a towel on. Five staff members were milling about, waiting for the fire department, and not one of them offered to get me a robe. I eventually entered the room with the alarm blaring to get a robe myself, but I remembered that I was on view for all the other guests and the construction crew. The alarm went off the second time very late in the evening. There was no discernible reason for the alarm to go off either time, and the comments I overheard suggested that the alarm was faulty. I attempted to share my experience with Mariott before writing this review and was told someone from the hotel would reach out to me within 7 days. When that didn't happen, I followed up and received a brief email saying they would address the issues and that they had credited us approximately $20 in points. I am not satisfied with the resolution, nor do I believe they will promptly address the issues we experienced. I would not stay here again anytime soon.

Great location but not a great stay…. We were in an extended stay room that was huge, but not very soundproof - the windows were closed but it sounds like they were open - we could here every conversation as well as the incessant beeping of the construction equipment at th 7am next door. The room also has an unnecessarily complex multi-day multi period thermostat which was easily tripped when trying to adjust it at night. The hotel itself is located right in town, but the address has gps routing to an entrance that is closed off, so you have to go about 5 blocks to get to the other side. Parking is only valet or you can use the nearby parking garage (valet was no help telling us where to park). The bar/dining room was quite impressive with very high ceilings and decorations, but is sadly way too loud with all those hard stone services. The staff (Karen) was a shining star and helped us out - she was the only one we saw.

While the staff, bat tenders, and valet workers were great and so nice and friendly, and the atmosphere was wonderful and we loved our room, the water pressure was low and we could hear the people above us. In addition, I give a 1 for the management. At the time I made the reservation, Visitation was offering a grand opening special that includes 10% off the best available rate, $100 dining credit at their restaurants, a Tenth Ward Distilling visit with a complimentary flight, and a 750ml bottle of Maryland rye whiskey. Since I was making my reservation for a couple of months later, I contacted Visitation to see if I would still qualify for the special. I received an email from Kyle Bower who said, “if you are staying Sunday through Thursday it would apply and you are able to book now.” He provided a link to use which I used to make the reservation. After arriving and nothing in the package being offered, I inquired about it. The front desk saw the emails between me and Kyle and inquired and told me she talked to three managers and they said it wouldn’t be possible to give me the package because I must have not pressed the right button when I made the reservation, but I could pay a bottle of the whiskey for $120. When I used Kyle’s link he provided and made my reservation the only button was to make the reservation. At the time there were no other “buttons”. To add insult to injury, I went to the distillery and got the same bottle of whiskey for $45, not $120 like the managers graciously offered to sell me. I stayed the required Sunday through Thursday. This really leaves a bad taste in my mouth and may not ever come back to stay even though I have family in the area.

Building was beautiful. Walkable to a number of bars, shops and restaurant in the historic part of Frederick. Bar and restaurant on property were nice as well. Breakfast options could be improved